No notification banner or sound on Microsoft Teams desktop app for Mac

Anonymous
2023-09-01T08:25:00+00:00

I use the Microsoft Teams desktop app on my Macbook. No matter what I do, I cannot get the app to play sound or show a banner for notifications in the app. This problem is being experienced by the other members of my team, who also use the desktop app on Mac.

I am using this version of Teams: Microsoft Teams Version 1.6.00.22155. It was last updated on 2023/08/17.

This is the OS that I’m using: macOS Ventura 13.5

I would love to include screenshots but Microsoft answers won’t upload my images! It says “upload failed” each time, without even partially uploading. Guess what - can’t find the solution to this on answers either. So, here is a written description of what I can see in my settings on the desktop app:

Under settings -> appearance and sound: "show message preview” and “play sound for incoming calls and notifications” are both toggled on.

Under settings -> appearance and sound -> chat: the options for @mention, @Everyone, Messages, and Likes and reactions are limited to “Banner and feed”, “Banner” or “none”. There are no options for sound.

I tried looking at teams.microsoft.com in my browser (Chrome for Mac) to see if I got different settings options there but they look exactly the same as the options on the desktop app.

The banners don’t show up at all and it seems that though I should be receiving sound on notifications, I can’t actually receive that sound? Which is very frustrating. I have a second screen that I work on everyday, so sound is the notification setting that I am most reliant on - if I’m not looking at my laptop screen and don’t see a banner, the notification sound is critical (assuming that the banners for notifications begin to appear, which they currently don't).

I have tried finding a solution to this online and I am having no joy. Please can someone assist me. Also, let me know if you can figure out why I can’t upload screenshots - I tried two different browsers and hard refreshed multiple times. I used different image extensions (.png and .jpg). I then gave up.

Microsoft Teams | Microsoft Teams for business | Other

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Anonymous
2023-09-01T12:54:49+00:00

Okay well this is embarrassing. It’s a very simple solution.

For all your Mac users, Apple has decided that no app will determine the notification settings. Here’s what you do to fix those settings:

Open your System settings, identified by the cog icon.

System settings -> notifications -> Microsoft Teams

Toggle “Allow notifications” to on.

That’s it. That’s what worked for me. Currently very glad I did not use my name when posting this question.

Hope this helps.

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  1. Anonymous
    2023-12-07T07:36:18+00:00

    All my settings are correct, still I am not getting any teams messages notification

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  2. Anonymous
    2023-12-07T18:12:47+00:00

    Same to me, I'm allowing notifications, including banners and sound and I get nothing.

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  3. Anonymous
    2023-12-08T14:53:35+00:00

    It's not working for me. I've checked both in Teams and in my Settings.

    Here's what I'm using:

    Microsoft Teams (work or school) Version 23306.3406.2547.5131 (23306.3406.2547.5131)

    Notifications toggle is set to ON, the all four options are clicked.

    Missed Activity emails are set to Once every 10 minutes

    Chat message notifications are Show in banner

    @Mentions are toggled on

    All options on @Mentions are set to Show in Activity and banner

    Replies are Show in Activity and Banner

    Posts in shown and pinned channels are Show in Activity and banner, include replies is checked

    Meeting toggle is on

    Meeting chat notifications are set to Unmute

    I'm on a MacBook Pro running macOS Sonoma 14.1

    Notification center is set to:

    Show previews When Unlocked, all options under that are turned off

    Application Notifications for MS Teams (work or school)

    Toggle is turned on

    Alerts is highlighted

    Show notifications of lock screen: on

    Show in Notification center is on

    Badge Application icon is on

    Play sound for notification is on

    Show Previews is default

    Notification grouping is automatic

    I am missing critical messages from co-workers. When I'm able to work on dual monitors I keep Teams open on my second screen and regularly check for messages. This is not efficient and when I work with a single screen, not getting new message notifications in my task bar has caused me to miss messages from my manager and team.

    Please help. If you need additional information, please let me know.

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  4. Anonymous
    2023-12-22T10:03:41+00:00

    Here's what fixed it for me. I had this issue on my Mac too, starting with the "New" MS Teams.

    On Mac OS, open the "Settings" app, navigate to "Notifications" in the left-hand panel, and change the setting to ON for "Allow notifications when mirroring or sharing the display" , as per the picture in this apple stackexchange question .

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