Side Scrollbar disappears frequently in the New Teams

Hi, Gundula. I am an independent advisor, trying to help other users in the Community with my experience in Microsoft products. Please note that I am a user like you and don't work directly for Microsoft.

I’m sorry you are having trouble with the scroll bar in Microsoft Teams. I deeply understand the issue has affected your work, rest assured I will try to provide you with a solution.

I understand you already switched back to Old teams, while that is also encouraged, I would be providing you with a solution should you decide to have a change of mind.

In the article on https://answers.microsoft.com/en-us/msteams/forum/all/scroll-bar-in-microsoft-teams-has-disappeared/db197c69-8acd-41b1-8750-e181cfc3d49d Nik gives the following steps below as a solution:

"Thanks for your post on the community forum. I'm Nik, an independent advisor here to assist you with this.

To narrow down the issue, please check if you see a similar experience on the MS Teams web app. Go to access 'Teams Web App' https://teams.microsoft.com, use the "Use the web app instead" option to open teams in a browser(preferably Chrome or Edge) and check the outcome. It will help to isolate the issue with the desktop app.

If the issue is specific to the MS Teams desktop app, then try clearing the app cache by these steps and try again: https://www.uvm.edu/it/kb/article/clearing-teams-cache/ "

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I hope this helps you. Let me know if this contradicts what you need. I remain helpful in answering any more of your questions.

Warm Regards

Femi

Thanks Femi.

I don't have the time and the mood to do all this within my business hours. Also it's crashing my Teams Calls, if I do changes.

I will stay with old Teams version until the new version is ready to use without issues.

It won't take much of your time. I would suggest you do it at a convenient time.

Regards

Femi

FYI - The 'solution' you are referencing is from a ticket that is almost 3 years old.

This current issue is related to New Teams and is not present on either the Classic Teams app or Teams in the browser.

In any case, I have already cleared the cache on New Teams which did not resolve this issue and I still have no scrollbar.

Of course if I have a mouse attached I can scroll without it, and I can use two finger scroll on the touchpad but that's not the point.

We have a large user base with varying levels of tech proficiency and I would expect silly issues like this not to be present less than 8 weeks from retirement of Classic Teams and enforcement of New Teams.

Please provide a more complete solution than 'Clear the Teams cache'

Thanks!

Will