GIFs do not load on the new version of Teams. How can I fix that?

Hi, Sarah. I am an independent advisor, trying to help other users in the Community with my experience in Microsoft products. Please note that I am a user like you and don't work directly for Microsoft.

I am sorry you are experiencing this problem with Teams. I will try to help.

Do you experience the same problem with GIFs when you use the web version?

Now, I do not know what troubleshooting steps you have employed thus far, but I would suggest trying the following:

"Quit the Teams app completely and then reopen it.

Please ensure that your internet connectivity is stable.

Allow Fun Stuff from Manage Team Settings

You’ll find a Fun Stuff option in the Manage Team settings. That’s the place from where a team admin can disable the Giphy, stickers, memes, and custom memes. So, if the emojis or GIFs get stuck in the loading state, ask the team owner to allow or enable those features.

Here are the steps to enable or allow Fun stuff from Manage Team settings:

Go to Teams and select the three dots on the specific team. Choose Manage team from the list. click-manage-teams Select Settings > Fun stuff. Tick all the boxes for: Giphy Stickers and memes Custom memes

Now, try sending an emoji or GIF from the chat box. I hope enabling those options will resolve the issue.

Clear Teams Cache

If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.

Open the Run dialog box by pressing the Windows logo key + R

In the Run dialog box, copy/paste:

C:\Users%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe

Delete all files and folders in the directory.

Restart Teams.

You can also try to sign out and back in"

https://10scopes.com/microsoft-teams-not-showing-gifs/

DiSCLAIMER: This is a non-Microsoft site. The page seems to provide accurate and reliable information. Beware of advertisements on the site that may advertise products frequently classified as PUPs (Potentially Unwanted products). Please do thorough research on any product advertised on the site before downloading and installing it.

Understand that I am an independent advisor and only trying to assist in the best possible way. Kindly let me know if the possible solutions provided help and if you need any other assistance, I will be more than happy to help further.

Regards

Femi

I do not have a Fun Stuff option to select in Teams Settings.

I did clear Teams Cache like you described and now I can't open the new Teams chat at all. I am getting an error message saying Something Went wrong.

Could you confirm the device and OS you are using Teans on?

Please reinstall teams.

This is what I'm using....

Okay. Have you checked the web version before now, to see if the issue persists over there?

That is a Windows device. Did you try to reinstall Teams as I suggested?