GIFs do not load on the new version of Teams. How can I fix that?

Anonymous

When someone in the new Teams chat posts a GIF or a meme they are not loading. It may be a trivial thing but I feel like I can't fully comprehend what people are expressing in Teams because I can't see these things. What do I need to do to fix it?

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Anonymous

2024-03-05T16:12:43+00:00

Hi Sarah, I hope you're doing well, sorry to hear you're still having issues with getting GIFs to appear on Teams.

I'm not sure if the issue is specific to your Microsoft account or your Teams installation, so I think that would be a good place to start. Could you try opening the web version of Teams which can be found here and see if GIFs work there for you?

https://teams.microsoft.com/

Kind regards, nt1809
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Anonymous

2024-03-04T15:50:38+00:00

Teams was working fine until I uninstalled it, except for the GIFs issue on the new teams.

I just had to sit with Help Desk so they could reinstall Teams altogether because I kept getting an error message when I tried. I have it back, but the GIFs still do not load.
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Anonymous

2024-03-04T15:42:12+00:00

Okay. Have you checked the web version before now, to see if the issue persists over there?

That is a Windows device. Did you try to reinstall Teams as I suggested?
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Anonymous

2024-03-04T14:39:58+00:00

This is what I'm using....
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Anonymous

2024-03-04T14:28:45+00:00

Could you confirm the device and OS you are using Teans on?

Please reinstall teams.
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