GIFs do not load on the new version of Teams. How can I fix that?

Hi Sarah, From what I can see, GIFs are sending but you aren't able to see them. Therefore, it's likely that your system administrator is blocking Giphy, which is the platform used to share GIFs within Teams. You'll have to contact someone within your organisation's IT department informing them about this and see if they can provide further information to verify if this is the case. One more suggestion I'd try is to access the Giphy site and see if GIFs load there, although even if they load, it might not be a conclusive sign that Giphy isn't blocked specifically on Teams: https://giphy.com/ Kind regards, nt1809 Note: if any of my responses have been of any use to you, I would greatly appreciate it if you could mark my response as helpful as your feedback would greatly benefit me in improving as an independent advisor, thank you!

This worked for us. Thanks.

Turned out the Giphy is getting blocked thru our firewall.

I am having the same issue here. Tried everything suggested and still no GIFs. What was wrong with the way it was on the old Teams? Can't we just have that back? Even if I do get my GIFs back I would prefer them to be separate like they used to be. UGH!! Not everything has to change

Report back from the engineer on our open case is that there are "multiple bug investigations on this issue." and that "Currently it appears that it should be resolved with a pending update that should apply by the end of the month."

I have responded to the engineer with the suggestion that Microsoft provide a more comprehensive advisory or degradation of service notification on the Microsoft 365 Health Status feed so that customers can acknowledge that Microsoft is aware of the issue.

I also have requested a more solid date for the release of the update.

We'll see what they respond back with.

Thank you for providing that feedback that your organization received. We would be very interested to hear if Microsoft provides any additional information to your team, and we will also be on the lookout for a service degradation in the M365 Admin Center.

It does look like GIFs still work for the impacted users in Classic Teams. If that is still a feature available in your organization, you may be able to have users toggle back to that version (While it still exists.) That may help to stem the end-user outcry of 20 days with no GIFs 😂

Report back from the engineer on our open case is that there are "multiple bug investigations on this issue." and that "Currently it appears that it should be resolved with a pending update that should apply by the end of the month."

I have responded to the engineer with the suggestion that Microsoft provide a more comprehensive advisory or degradation of service notification on the Microsoft 365 Health Status feed so that customers can acknowledge that Microsoft is aware of the issue.

I also have requested a more solid date for the release of the update.

We'll see what they respond back with.

We are experiencing the same issue, number of users don't see Gifs and some do