My camera on MSTeams on IPad Pro M4 suddenly is inverted, showing me upside down to all other attendees.

Anonymous
2024-07-25T12:00:54+00:00

I am experiencing an issue with the Microsoft Teams app on my iPad Pro M4. When I open the camera for video calls, the camera in landscape view is upside down. This problem only occurs in Microsoft Teams; other apps like FaceTime, Google Meet, Zoom or Telegram do not exhibit this issue.

Device and App Information:

• Device: iPad Pro M4

• iOS Version: 17.5.1

• Microsoft Teams Version: 6.14.0

Steps Taken to Resolve the Issue:

  1. Updated Microsoft Teams to the latest version.
  2. Restarted the Microsoft Teams app.
  3. Restarted the iPad.
  4. Verified camera orientation in the default Camera app (no issues).
  5. Reinstalled Microsoft Teams.
  6. Checked for and installed the latest iOS updates.

Despite these steps, the issue persists. I would appreciate any guidance or support to resolve this problem. Thank you for your assistance.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2024-07-26T20:06:56+00:00

    This morning our support team, Microsoft and I had a call to showcase the issue during which we collected logs and sent them over.

    They have kept in touch all day and just over an hour ago we had a change of MS engineer, this is what they e-mailed us:

    Engineering team investigated the issue and declared it a bug. We are analyzing diagnostic data from our system telemetry to isolate the source of the issue. In parallel, we're reviewing recent client changes to identify if any are contributing to impact.

    You can track the updates by navigating to tenant health dashboard. Please find the current status below.

    Hope this helps some of you who don't have the same route into Microsoft.

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  2. Anonymous
    2024-07-27T07:09:33+00:00

    Got this update overnight:

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  3. Anonymous
    2024-07-27T11:53:15+00:00

    Ok thank you, I hope it will be solved soon

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  4. Anonymous
    2024-07-27T13:16:18+00:00

    Try using a different camera to determine if the problem is with the camera itself or the device settings.

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  5. Anonymous
    2024-07-27T13:28:52+00:00

    I am sorry I didn’t understand your point! We are talking about the problem of using Teams with iPad Pro M4, how to connect another camera?!

    And as per explained in my post at the beginning this problem only occurs in Microsoft Teams; other apps like FaceTime, Google Meet, Zoom or Telegram do not exhibit this issue and work properly.

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