I'm in new teams and can't switch to open files in the app rather than browser

Anonymous
2023-10-24T14:47:38+00:00

Hi there,

I have had issues with old Teams when trying to open a file in the app, it always defaults to open in the browser which makes it hard to edit, then various error messages pop up when trying to open in the default app. From reading help in the community forums, it suggested to uninstall and reinstall. I can now only install the new app which won't even give me the option to try and change my default for opening files and says to use the previous version which I can't find to download.

Please help. I really struggle to properly edit ppt and docs through the browser as some of the functionalities are very limited.

Thanks

AC

Microsoft Teams | Microsoft Teams for business | Files | Other

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Mr. Trust_A 4,820 Reputation points
2024-10-22T14:38:21+00:00

Hello AC_89,

Microsoft is aware of the issue where the option to open files in the desktop app is missing in the new Teams. This could be due to not meeting one of the three prerequisites:

  1. You must be using the Teams desktop app for Windows or Mac.
  2. You need to have the corresponding Office desktop apps (Microsoft Office 2016 or later) installed from the Microsoft 365 portal.
  3. You must have an Office 365 E3 or E5 license.

For more details, please refer to the support article: Desktop app option is missing when editing Office files in Teams - Microsoft Teams | Microsoft Learn

Hope this helps!

Regards,

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  1. Anonymous
    2024-06-11T08:59:16+00:00

    Hi there,

    you can open every file manually in desktop app (word/excel).

    If you point on the file and clicking on the three ... you get options for every file.

    First option is "open" and it gives you to choose old good possibilities, even to open in desktop app.

    I hope it helps, i didn't have time to read all replies :-)

    Peter

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  2. Anonymous
    2024-06-11T13:25:07+00:00

    Yes I'm aware of that option but you didn't have to do that in Classic Teams and I also have my settings set to default on open in app in the New Teams and it still opens in browser. What's the point of having the option to set that as dafault if it's not going to work that way? It's just frustrating when you were use to just clicking on it and it would open how you have it set and now you have to go through extra steps.

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  3. Anonymous
    2024-06-11T13:44:04+00:00

    I understand and absolutely agree.. one more thing just came to my mind..

    if you synchronize folders you want to work with in Teams, you can open them in folders instead of teams and it will open in app right away..

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  4. Anonymous
    2024-06-11T13:58:28+00:00

    Then why use Teams at all? This is a broken program. If I set the default to open a file in the App it should open in the app. The setting is broken and needs to be fixed ASAP.

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