I'm in new teams and can't switch to open files in the app rather than browser

Anonymous
2023-10-24T14:47:38+00:00

Hi there,

I have had issues with old Teams when trying to open a file in the app, it always defaults to open in the browser which makes it hard to edit, then various error messages pop up when trying to open in the default app. From reading help in the community forums, it suggested to uninstall and reinstall. I can now only install the new app which won't even give me the option to try and change my default for opening files and says to use the previous version which I can't find to download.

Please help. I really struggle to properly edit ppt and docs through the browser as some of the functionalities are very limited.

Thanks

AC

Microsoft Teams | Microsoft Teams for business | Files | Other

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Mr. Trust_A 4,820 Reputation points
2024-10-22T14:38:21+00:00

Hello AC_89,

Microsoft is aware of the issue where the option to open files in the desktop app is missing in the new Teams. This could be due to not meeting one of the three prerequisites:

  1. You must be using the Teams desktop app for Windows or Mac.
  2. You need to have the corresponding Office desktop apps (Microsoft Office 2016 or later) installed from the Microsoft 365 portal.
  3. You must have an Office 365 E3 or E5 license.

For more details, please refer to the support article: Desktop app option is missing when editing Office files in Teams - Microsoft Teams | Microsoft Learn

Hope this helps!

Regards,

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  1. Anonymous
    2024-08-15T06:09:54+00:00

    Can confirm this method works on the New Teams.

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  2. Anonymous
    2024-08-08T02:13:58+00:00

    my manager found this one today - which just works (dont worry about the settings)

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  3. Anonymous
    2024-08-08T00:10:05+00:00

    same deal here ...old teams can, new teams cant.

    • uninstalled teams
    • cleared out teams folder %appdata%
    • checked what version of office i had (32 bit / 64 bit)
    • realised i had initially downloaded the 64bit , but running 32 bit office
    • so grabbed 32 bit instead.
    • still no luck (only browser and teams option)

    tried something else.

    selected the file (not opened) ...on the 3 dots i clicked on that , selected open - > and it had open in app as a choice

    i can at least live with that

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  4. Anonymous
    2024-06-14T20:38:25+00:00

    We are moving to Teams. I am not an admin or in IT and just a user with a bit of an interest and a bit of knowledge. I have Teams set to open MS apps in desktop by default and it works flawlessly. I have yesterday and today set up at least eight of my colleagues and all have worked perfectly. This afternoon one colleague did not have this option and I tried to various things including reinstalling etc. I did note after I had nearly given up that despite having 365 her MS apps were 2019 if I opened them separately from the desktop. Not sure it helps but it looked to me like an issue with installation of the 365 apps (or not)

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