I'm in new teams and can't switch to open files in the app rather than browser

Anonymous
2023-10-24T14:47:38+00:00

Hi there,

I have had issues with old Teams when trying to open a file in the app, it always defaults to open in the browser which makes it hard to edit, then various error messages pop up when trying to open in the default app. From reading help in the community forums, it suggested to uninstall and reinstall. I can now only install the new app which won't even give me the option to try and change my default for opening files and says to use the previous version which I can't find to download.

Please help. I really struggle to properly edit ppt and docs through the browser as some of the functionalities are very limited.

Thanks

AC

Microsoft Teams | Microsoft Teams for business | Files | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Mr. Trust_A 4,820 Reputation points
2024-10-22T14:38:21+00:00

Hello AC_89,

Microsoft is aware of the issue where the option to open files in the desktop app is missing in the new Teams. This could be due to not meeting one of the three prerequisites:

  1. You must be using the Teams desktop app for Windows or Mac.
  2. You need to have the corresponding Office desktop apps (Microsoft Office 2016 or later) installed from the Microsoft 365 portal.
  3. You must have an Office 365 E3 or E5 license.

For more details, please refer to the support article: Desktop app option is missing when editing Office files in Teams - Microsoft Teams | Microsoft Learn

Hope this helps!

Regards,

Was this answer helpful?

1 person found this answer helpful.
0 comments

58 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-08-08T02:13:58+00:00

    my manager found this one today - which just works (dont worry about the settings)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-12-04T00:28:31+00:00

    It is actually possible to change the default setting in 'New Teams'.

    1. Click the three ... next to your image in the 'New Teams App'
    2. Click settings - it will open the general tab
    3. Click on 'Files and links'
    4. under 'File open preference - Always open Word, PowerPoint, Excel Files in:
    • Teams
    • Desktop App
    • Browser
    1. Select 'Desktop App'

    Moving forward you should be able to open in the desktop app.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-10-25T11:26:30+00:00

    Hello AC_89,

    Thank you for the update.

    Try installing the Classic Teams from the web client page.

    Go to https://teams.microsoft.com/

    At the bottom left, there is options for downloading the desktop app.

    Download the desktop version.

    I hope this helps! Let me know if you have any questions.

    Best regards, Oluwatosin.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-10-25T08:30:59+00:00

    Thank you so much for getting back to me.

    Unfortunately, following some advice on the community forum, I uninstalled Classic Teams and was only able to install "new" Teams so I do not have the toggle option, I'm stuck with new Teams unless there's a way to get classic Teams back.

    Any ideas?

    Thank you.

    Was this answer helpful?

    0 comments