I am having issues with the "New" Teams screen freezing on shared screen when users switch screens

Anonymous
2024-02-02T17:35:56+00:00

This issue happens everytime the person who is sharing the screen switches. Whenever the switch happens, the screen will freeze on the last image before the screen was switched to another user. The sound works still but the screen will stay frozen on that last image of the users screen. The only fix is to end Teams via task manager and it restarts the app and adds back to the call. This happens everytime the screen share is switched to another user. Not sporadic at all. The old Teams works fine but Teams keeps forcing me to the "New" Teams. This issue needs fixed. I have seen many other people online noting the same issue. I have updated all drivers and unistalled Teams and re-installed. Nothing fixes it. What is going on with this "New" Teams.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

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  1. Anonymous
    2024-10-02T13:19:04+00:00

    As a "fix" I am uninstalling Teams and re-installing it. When I reboot the laptop, I have to repeat this process

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  2. Anonymous
    2024-12-05T17:01:08+00:00

    I looked at disabling hardware acceleration, but this is not in the GUI in new teams?

    I wonder if this would help?

    system > display > graphics > change default graphics settings

    Turn off Hardware-accelerated GPU scheduling

    or via script

    #OFF REG ADD HKLM\SYSTEM\CurrentControlSet\Control\GraphicsDrivers /v HwSchMode /t REG_DWORD /d 1#ONREG ADD HKLM\SYSTEM\CurrentControlSet\Control\GraphicsDrivers /v HwSchMode /t REG_DWORD /d 2

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  3. Anonymous
    2024-12-14T10:36:44+00:00

    I have tried all these suggestions and nothing works. Additionally after Teams is frozen, it is imposible to leave Teams and re-enter, it just come up as leaving. This problem is seriously affecting my ability to do my job. Surely Microsoft can do better than this.

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  4. Anonymous
    2025-01-08T17:34:43+00:00

    We are now using Zoom... to get past this issue.

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    2 people found this answer helpful.
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  5. Anonymous
    2025-01-21T13:32:34+00:00

    Constant issue for over a year now. We are considering on moving on from this platform entirely.

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    1 person found this answer helpful.
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