I am having issues with the "New" Teams screen freezing on shared screen when users switch screens

Anonymous
2024-02-02T17:35:56+00:00

This issue happens everytime the person who is sharing the screen switches. Whenever the switch happens, the screen will freeze on the last image before the screen was switched to another user. The sound works still but the screen will stay frozen on that last image of the users screen. The only fix is to end Teams via task manager and it restarts the app and adds back to the call. This happens everytime the screen share is switched to another user. Not sporadic at all. The old Teams works fine but Teams keeps forcing me to the "New" Teams. This issue needs fixed. I have seen many other people online noting the same issue. I have updated all drivers and unistalled Teams and re-installed. Nothing fixes it. What is going on with this "New" Teams.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

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  1. Anonymous
    2024-02-02T21:11:09+00:00

    Hi Paul,

    Thanks for contacting us and sorry for the inconveniences,

    Here are some suggestions you can try:

    • You can clear the cache of your Teams app. You can do this by following these steps:
      1. Quit Teams by right-clicking the Teams icon in the taskbar and choosing Close window.
      2. Cut and paste the following location into File Explorer: %appdata%\Microsoft\Teams
      3. Delete the contents of the entire folder.
      4. Restart Teams.
    • You can try using the Teams web app instead of the desktop app. You can access the web app by going to https://teams.microsoft.com and signing in with your account.

    Let me know if this helps or if you need further assistance.

    Regards, Sola

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