I am having issues with the "New" Teams screen freezing on shared screen when users switch screens

Anonymous

This issue happens everytime the person who is sharing the screen switches. Whenever the switch happens, the screen will freeze on the last image before the screen was switched to another user. The sound works still but the screen will stay frozen on that last image of the users screen. The only fix is to end Teams via task manager and it restarts the app and adds back to the call. This happens everytime the screen share is switched to another user. Not sporadic at all. The old Teams works fine but Teams keeps forcing me to the "New" Teams. This issue needs fixed. I have seen many other people online noting the same issue. I have updated all drivers and unistalled Teams and re-installed. Nothing fixes it. What is going on with this "New" Teams.

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46 answers

Anonymous

2024-12-05T17:01:08+00:00

I looked at disabling hardware acceleration, but this is not in the GUI in new teams?

I wonder if this would help?

system > display > graphics > change default graphics settings

Turn off Hardware-accelerated GPU scheduling

or via script

#OFF REG ADD HKLM\SYSTEM\CurrentControlSet\Control\GraphicsDrivers /v HwSchMode /t REG_DWORD /d 1#ONREG ADD HKLM\SYSTEM\CurrentControlSet\Control\GraphicsDrivers /v HwSchMode /t REG_DWORD /d 2
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Anonymous

2024-10-02T13:19:04+00:00

As a "fix" I am uninstalling Teams and re-installing it. When I reboot the laptop, I have to repeat this process
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Anonymous

2024-10-02T13:08:07+00:00

I have the same issue, so frustrating

Un-installed, reinstalled teams

Reset the app

Repaired the app

Deleted all the files

Nothing works :(
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Anonymous

2024-08-30T00:02:47+00:00
We have this issue as well with one of our clients.

This is affecting 30+ users.

New teams window freezing when joining a meeting or sharing your screen in a meeting. The windows can be moved around normally. The window also doesn't go into a "not responding" state, it just doesn't respond when clicking in the app.

Deleting cache and reinstalling teams is only a temporary fix, the issue always comes back

I tried
- Modifying the screen refresh rate to 60HZ - these are laptops and are already on 60
- Put in allow all rules in the local windows firewall for teams
- Changed the graphics power settings for teams to max power
I looked at disabling hardware acceleration, but this is not in the GUI in new teams?

I also tested other store apps and they work normally white this is happening.

Microsoft really hasn't identified the issue?
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Anonymous

2024-08-26T12:53:04+00:00
I have same issue for weeks: Open a meeting in "Microsoft Teams" frozen my OS
Workaround was:
- CTL+ALT+DEL
- Open "Task Manager"
- In Apps, click-right on "Microsoft Teams" and choose: "End Task"
- Next search for "Windows Explorer", could have multiple processes, "End Task" in all of them
- Next click on "Run new task" (Upper right) and insert in Open: "C:\Windows\explorer.exe" and press "OK"
- After that you recover the OS, without a complete restart
- You could start again "Microsoft Teams" and works until you open the another meeting, then the issue happen again.
Today my workaround is:
Open a meeting in "Microsoft Teams" frozen my OS
- CTL+ALT+DEL
- Open "Task Manager"
- Search for "Windows Explorer", and choose: "Restart"
- After that you recover the OS, without a complete restart, "Microsoft Teams" no restart and you keep connected in your meeting.
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