Microsoft Presenter+ doesn't work in New Teams

Anonymous
2023-10-13T15:17:39+00:00

Hi

Has anybody got a Microsoft Presenter+ to work in New Teams?

I have one and it works fine in Teams Classic but doesn't work at all in New Teams - it just sits on my desk in darkness.

If I switch back to Teams Classic it springs into life and lights up like a Christmas tree.

If anybody has got it working, if you could let me know how please, that would be great

  • D
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  1. Anonymous
    2023-10-24T09:36:29+00:00

    Come on Microsoft, please hurry up with the much needed firmware update for the presenter+ device to work on the new Teams 2.0 app as well.

    I agree, and they are still selling them in their Store.

    New Teams had an update today and after I'd applied it I saw the white light on the Presenter+ flash, and I thought 'Today is the day'!

    Today wasn't the day.

    • D

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  2. Anonymous
    2023-10-24T10:00:58+00:00

    Too bad ... I also provided this feedback in the Microsoft Teams Feedback portal: Presenter+ device does not work in New Microsoft Teams 2.0 app (firmware upgrade needed) · Community

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  3. Anonymous
    2023-10-25T12:37:14+00:00

    Hi,

    I have the same issue with the Presenter+, wicht version do you have? I had an update today and it will not work :-(

    "Sie verfügen über die Microsoft Teams-Version 23272.2707.2453.769. Sie haben die neueste Version. Es wurde zuletzt am 25.10.2023 aktualisiert."

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  4. Anonymous
    2023-10-25T13:15:59+00:00

    About Model: Presenter+

    Serial number: 0V337MP22373BR

    Hardware version: 1.6.9

    Color code: black

    Firmware version: 1.25

    About Teams

    You have Microsoft Teams version 23272.2707.2453.769. You've got the latest version. It was last updated on 25/10/2023.

    About Microsoft Accessory Center

    Version 5.193.137.0

    Copyright 2023 Microsoft Corporation. All rights reserved.

    Image

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  5. Anonymous
    2023-10-25T13:50:50+00:00

    I am also facing the same issue. The Microsoft accessory center can see my Presenter+, but beside the pointer button changing my mouse cursor, it is not being picked up by New Teams. The Teams button occasionally lights up, but soon goes to sleep.

    Model: Presenter+

    Serial number: 0V3389Y22373BR

    Hardware version: 1.6.9

    Color code: black

    Firmware version: 1.25

    Having spent £70 on this, I am not impressed.

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