Surface Pro 8 camera issues caused by Teams and New Teams

Anonymous
2023-11-02T17:38:27+00:00

Hi,

My Surface Pro 8 has always had the issue of the camera not responding after joining a Teams session, then a Zoom or Google Meet session and then a Teams session again. With the new Teams App, the problem is much worst since it manages to mess up the camera by itself; I could be in the middle of a Teams session and the camera just freezes. The problem does not go away until I reset the computer. If I place it on stand by mode, Windows cannot activate the camera when I wake it up, it takes a reset to make the camera work again.

I have seen numerous post from other users with the same problem and all I have read as an answer form Microsoft is to update drivers or firmware. I hav done that multiple times, in fact, I just did again and the problem persists. Will look for a way to get back to the previous Team desktop application to make life bearable for a bit.

I will appreciate any assistance.

Here is all my device info:

  • Información del dispositivo:
  • Nombre del dispositivo: SURFACEP8-CHM
  • Número de serie: 0F00YK2214401J
  • Modelo de Surface: Surface Pro 8 Model 1983 i5
  • SAM: 11.200.139.0
  • UEFI: 22.103.143.0
  • Versión de la app: 61.23100.116.0
  • Versión o fecha del BIOS: Microsoft Corporation 22.103.143 08/06/2023
  • Controlador Wi-Fi: 22.190.0.4
  • Edición: Windows 11 Home
  • Compilación del sistema operativo: 22621.2428
  • Procesador: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz
  • RAM instalada: 8 GB
  • Tamaño de almacenamiento: 19 GB free of 237 GB
  • GPU: Intel(R) Iris(R) Xe Graphics
  • Resolución de pantalla: 2880 x 1920

Regards,

Ciro H.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2024-02-24T00:00:46+00:00

    It’s more about a fresh profile than admin.

    Be interesting to see.

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  2. Anonymous
    2024-02-24T00:09:38+00:00

    Too much trouble and too small a chance it is related to that. As I wrote, it is happening on multiple SPs with different profiles, all with admin rights.

    Thanks.

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  3. Anonymous
    2024-02-24T00:15:48+00:00

    Thanks Kaite.

    It temporarily fixes the problem, but it will happen again.

    I doesn't seem to be a fix for this.

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  4. Anonymous
    2024-02-24T06:12:33+00:00

    At least it gets my camera working so I can be on video during Zoom and Teams meetings...I've only had to do it once and the camera has worked for the past few weeks without having to do it again...much better than it not working at all I think...

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  5. Anonymous
    2024-02-24T06:18:04+00:00

    What do you mean by reset the computer, like restarting it or a factory reset? I restart my Surface Pro every day anyway, and clear my browsing history regularly, otherwise Zoom has a tendency to freeze. These Surface Pros are more trouble than they're worth.

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