This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi,
My Surface Pro 8 has always had the issue of the camera not responding after joining a Teams session, then a Zoom or Google Meet session and then a Teams session again. With the new Teams App, the problem is much worst since it manages to mess up the camera by itself; I could be in the middle of a Teams session and the camera just freezes. The problem does not go away until I reset the computer. If I place it on stand by mode, Windows cannot activate the camera when I wake it up, it takes a reset to make the camera work again.
I have seen numerous post from other users with the same problem and all I have read as an answer form Microsoft is to update drivers or firmware. I hav done that multiple times, in fact, I just did again and the problem persists. Will look for a way to get back to the previous Team desktop application to make life bearable for a bit.
I will appreciate any assistance.
Here is all my device info:
Regards,
Ciro H.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Unbelivable. This issue is driving me nuts.
I've been living with this error since I bought the surface pro 7+. I even got I replacement surface from Microsoft (Germany). Problem still here.
Just out of interest have we tried with a different profile that has admin rights?
After months of camera issues on my 18 month old Surface Pro 8 (seriously MSFT?), numerous reboots and logging in and out of Zoom and Teams, running systems checks as suggested in this community, all to no avail, I found this thread on Reddit: https://www.reddit.com/r/Surface/comments/18wqmf0/after_two_years_of_updates_the_pro_8_camera_still/?rdt=40678
One of the suggestions was to go into Device Manager and disable then re-enable your laptop camera. That worked for me. Hopefully it helps someone else here.
My profile as admin rights. Since my wife and daughter are having the exact same issue on their SP7 and SP5 respectively I can say I am certain it is not related to that. You can bet there will not be an SP9 in the family ;-)
Thaks Katy, for me it works momentarily. After a while the problem arises again and again until there is no other course other than reset the computer.