Surface Pro 8 camera issues caused by Teams and New Teams

Anonymous
2023-11-02T17:38:27+00:00

Hi,

My Surface Pro 8 has always had the issue of the camera not responding after joining a Teams session, then a Zoom or Google Meet session and then a Teams session again. With the new Teams App, the problem is much worst since it manages to mess up the camera by itself; I could be in the middle of a Teams session and the camera just freezes. The problem does not go away until I reset the computer. If I place it on stand by mode, Windows cannot activate the camera when I wake it up, it takes a reset to make the camera work again.

I have seen numerous post from other users with the same problem and all I have read as an answer form Microsoft is to update drivers or firmware. I hav done that multiple times, in fact, I just did again and the problem persists. Will look for a way to get back to the previous Team desktop application to make life bearable for a bit.

I will appreciate any assistance.

Here is all my device info:

  • Información del dispositivo:
  • Nombre del dispositivo: SURFACEP8-CHM
  • Número de serie: 0F00YK2214401J
  • Modelo de Surface: Surface Pro 8 Model 1983 i5
  • SAM: 11.200.139.0
  • UEFI: 22.103.143.0
  • Versión de la app: 61.23100.116.0
  • Versión o fecha del BIOS: Microsoft Corporation 22.103.143 08/06/2023
  • Controlador Wi-Fi: 22.190.0.4
  • Edición: Windows 11 Home
  • Compilación del sistema operativo: 22621.2428
  • Procesador: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz
  • RAM instalada: 8 GB
  • Tamaño de almacenamiento: 19 GB free of 237 GB
  • GPU: Intel(R) Iris(R) Xe Graphics
  • Resolución de pantalla: 2880 x 1920

Regards,

Ciro H.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2024-02-03T03:09:32+00:00

    I have the same problem, if it's not resolved I will have to contemplate buying a laptop but based on the same issues w newer versions of the Surface Pro, it won't be a Microsoft product. Ridiculous to have this level of issues with a laptop that's a year old.

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  2. Anonymous
    2024-02-13T19:05:58+00:00

    You have mention 3 application

    Each application if left open while try and keep the video resource.

    Make sure all references to Zoom / Google meet are closed.

    Check the system tray.

    Close Teams and re open and the resource should return.

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  3. Anonymous
    2024-02-13T20:05:48+00:00

    Hi Symon,

    When I posted the issue, I was using the old Microsoft Teams Windows application. Now that I use the new Teams app the issue appears even if I do not open Zoom or Google Meet. Sometimes it occurs after two or three video calls and sometimes during the first video call after having restarted my Surface.

    Regards,

    Ciro

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  4. Anonymous
    2024-02-13T20:39:51+00:00

    9 times out of 10 it’s another App

    I have seen many issues with the front facing camera on SP’s

    Let’s do a few checks.

    From a shutdown/restart and after login does Teams automatically start?

    Check the system tray to see if Teams old and new are running together..

    Do you have Zoom or Google meet installed local or web based?

    You can see what applications are using or have used the camera in settings/privacy/camera

    On the 18th February Microsoft will make the old team’s end of life.

    Worst case we can Google for the latest Surface Pro driver packs and then run the updates.

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  5. Anonymous
    2024-02-13T20:57:50+00:00

    Surface Pro 8 latest driver pack Jan 2024

    https://www.microsoft.com/en-us/download/details.aspx?id=103503

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