Surface Pro 8 camera issues caused by Teams and New Teams

Anonymous
2023-11-02T17:38:27+00:00

Hi,

My Surface Pro 8 has always had the issue of the camera not responding after joining a Teams session, then a Zoom or Google Meet session and then a Teams session again. With the new Teams App, the problem is much worst since it manages to mess up the camera by itself; I could be in the middle of a Teams session and the camera just freezes. The problem does not go away until I reset the computer. If I place it on stand by mode, Windows cannot activate the camera when I wake it up, it takes a reset to make the camera work again.

I have seen numerous post from other users with the same problem and all I have read as an answer form Microsoft is to update drivers or firmware. I hav done that multiple times, in fact, I just did again and the problem persists. Will look for a way to get back to the previous Team desktop application to make life bearable for a bit.

I will appreciate any assistance.

Here is all my device info:

  • Información del dispositivo:
  • Nombre del dispositivo: SURFACEP8-CHM
  • Número de serie: 0F00YK2214401J
  • Modelo de Surface: Surface Pro 8 Model 1983 i5
  • SAM: 11.200.139.0
  • UEFI: 22.103.143.0
  • Versión de la app: 61.23100.116.0
  • Versión o fecha del BIOS: Microsoft Corporation 22.103.143 08/06/2023
  • Controlador Wi-Fi: 22.190.0.4
  • Edición: Windows 11 Home
  • Compilación del sistema operativo: 22621.2428
  • Procesador: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz
  • RAM instalada: 8 GB
  • Tamaño de almacenamiento: 19 GB free of 237 GB
  • GPU: Intel(R) Iris(R) Xe Graphics
  • Resolución de pantalla: 2880 x 1920

Regards,

Ciro H.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2024-09-25T10:29:18+00:00

    I have tried this and it also helped for me thank you

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  2. Anonymous
    2024-11-12T21:42:50+00:00

    I came across this and have been struggling with the same issues on the SP7 on win11.

    Currently on latest drivers and 22H2 patching around October time frame.

    I can get my camera to restart by the disable / enable method which is frustrating, however have just turned off the feature for

    adjust the brightness

    soft focus.

    Initial feedback today suggests its much more stable - no video crashes.

    my tablet is an 8GB ram with the i51035G4.
    Video driver : 42.18362.3.16380 , driver date 19/06/2024 for AVStream Camera

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