Surface Pro 8 camera issues caused by Teams and New Teams

Anonymous
2023-11-02T17:38:27+00:00

Hi,

My Surface Pro 8 has always had the issue of the camera not responding after joining a Teams session, then a Zoom or Google Meet session and then a Teams session again. With the new Teams App, the problem is much worst since it manages to mess up the camera by itself; I could be in the middle of a Teams session and the camera just freezes. The problem does not go away until I reset the computer. If I place it on stand by mode, Windows cannot activate the camera when I wake it up, it takes a reset to make the camera work again.

I have seen numerous post from other users with the same problem and all I have read as an answer form Microsoft is to update drivers or firmware. I hav done that multiple times, in fact, I just did again and the problem persists. Will look for a way to get back to the previous Team desktop application to make life bearable for a bit.

I will appreciate any assistance.

Here is all my device info:

  • Información del dispositivo:
  • Nombre del dispositivo: SURFACEP8-CHM
  • Número de serie: 0F00YK2214401J
  • Modelo de Surface: Surface Pro 8 Model 1983 i5
  • SAM: 11.200.139.0
  • UEFI: 22.103.143.0
  • Versión de la app: 61.23100.116.0
  • Versión o fecha del BIOS: Microsoft Corporation 22.103.143 08/06/2023
  • Controlador Wi-Fi: 22.190.0.4
  • Edición: Windows 11 Home
  • Compilación del sistema operativo: 22621.2428
  • Procesador: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz
  • RAM instalada: 8 GB
  • Tamaño de almacenamiento: 19 GB free of 237 GB
  • GPU: Intel(R) Iris(R) Xe Graphics
  • Resolución de pantalla: 2880 x 1920

Regards,

Ciro H.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2024-05-24T14:29:27+00:00

    Can someone explain to me how Microsoft informs us that the old Tems will no longer be supported and then stop working, if they do not solve this problem with the new Teams? What should I do, accept that I will no longer be able to have video conferences?

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  2. Anonymous
    2024-05-24T17:57:44+00:00

    Hi,

    This week I received a Windows 11 update upgrading the firmware of my Surface Pro 7+

    Camera problems have been 100% fixed.

    Current version for all the camera driver is

    60.22000.5.15512

    04/04/2024

    Thank god !!!!

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  3. Anonymous
    2024-05-24T22:48:50+00:00

    Good news!...Hope soon we will receive a similar update and fix (I use Surface Pro 8)

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  4. Anonymous
    2024-07-15T08:57:37+00:00

    My Surface Pro 8 finally received a number of updates last week including the new camera driver 60.22000.5.15512 and so far new Teams seems to be behaving much better, let's hope it's finally fixed.

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  5. Anonymous
    2024-07-17T13:32:29+00:00

    Sadly not for us, it just disables the camera now

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