Surface Pro 8 camera issues caused by Teams and New Teams

Anonymous
2023-11-02T17:38:27+00:00

Hi,

My Surface Pro 8 has always had the issue of the camera not responding after joining a Teams session, then a Zoom or Google Meet session and then a Teams session again. With the new Teams App, the problem is much worst since it manages to mess up the camera by itself; I could be in the middle of a Teams session and the camera just freezes. The problem does not go away until I reset the computer. If I place it on stand by mode, Windows cannot activate the camera when I wake it up, it takes a reset to make the camera work again.

I have seen numerous post from other users with the same problem and all I have read as an answer form Microsoft is to update drivers or firmware. I hav done that multiple times, in fact, I just did again and the problem persists. Will look for a way to get back to the previous Team desktop application to make life bearable for a bit.

I will appreciate any assistance.

Here is all my device info:

  • Información del dispositivo:
  • Nombre del dispositivo: SURFACEP8-CHM
  • Número de serie: 0F00YK2214401J
  • Modelo de Surface: Surface Pro 8 Model 1983 i5
  • SAM: 11.200.139.0
  • UEFI: 22.103.143.0
  • Versión de la app: 61.23100.116.0
  • Versión o fecha del BIOS: Microsoft Corporation 22.103.143 08/06/2023
  • Controlador Wi-Fi: 22.190.0.4
  • Edición: Windows 11 Home
  • Compilación del sistema operativo: 22621.2428
  • Procesador: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz
  • RAM instalada: 8 GB
  • Tamaño de almacenamiento: 19 GB free of 237 GB
  • GPU: Intel(R) Iris(R) Xe Graphics
  • Resolución de pantalla: 2880 x 1920

Regards,

Ciro H.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2023-11-02T21:37:25+00:00

    Hi Ciro,

    Thanks for contacting us and sorry for the inconveniences,

    One solution is to disable the new Teams Public Preview feature, which may not be fully compatible with the camera hardware or driver on your device. To do this, follow these steps:

    • Open Teams and click on your profile picture in the top right corner.
    • Select Settings > About > Switch back to old Teams.
    • Restart Teams and see if the camera works better.

    Another solution is to check the privacy settings for the camera on your device, which may have been changed by the update. To do this, follow these steps:

    • Go to Settings > Privacy > Camera.
    • Make sure that the toggle for Allow apps to access your camera is on.
    • Scroll down and make sure that Teams and other video conferencing apps are allowed to use the camera.

    A third solution is to update the camera driver on your device, which may have some bug fixes or improvements that can resolve the issue. To do this, follow these steps:

    • Go to Device Manager and expand Cameras.
    • Right-click on your camera device and select Update driver.
    • Choose Search automatically for updated driver software and wait for the installation to complete.
    • Restart your device and open Teams again.

    I hope this helps!

    Regards, Sola

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  2. Anonymous
    2023-11-30T02:05:46+00:00

    same issue here on Surface Pro 8.

    have tried all steps to resolve.

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  3. Anonymous
    2023-12-13T15:29:47+00:00

    Same issue here. I have rolled back to the previous Teams and now it works fine just in Teams. I have issues with Zoom and Google Meet. I have found that if I don't switch between apps when I'm on a video conference the camera works fine, but if I switch the probability that camera freezes are very high.

    All drivers are up to date.

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  4. Anonymous
    2024-01-23T17:06:59+00:00

    Same Issue here! im using Teams Web! the problem happens with new teams and the old one! please fix the problem . The updates are not helping so far

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  5. Anonymous
    2024-01-31T16:43:49+00:00

    Same issue here. The camera stops working in the middle of a teams meeting. I see a white screen for the camera pane and the others in the meeting see my video as a frozen image.

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