Surface Pro 8 camera issues caused by Teams and New Teams

Anonymous
2023-11-02T17:38:27+00:00

Hi,

My Surface Pro 8 has always had the issue of the camera not responding after joining a Teams session, then a Zoom or Google Meet session and then a Teams session again. With the new Teams App, the problem is much worst since it manages to mess up the camera by itself; I could be in the middle of a Teams session and the camera just freezes. The problem does not go away until I reset the computer. If I place it on stand by mode, Windows cannot activate the camera when I wake it up, it takes a reset to make the camera work again.

I have seen numerous post from other users with the same problem and all I have read as an answer form Microsoft is to update drivers or firmware. I hav done that multiple times, in fact, I just did again and the problem persists. Will look for a way to get back to the previous Team desktop application to make life bearable for a bit.

I will appreciate any assistance.

Here is all my device info:

  • Información del dispositivo:
  • Nombre del dispositivo: SURFACEP8-CHM
  • Número de serie: 0F00YK2214401J
  • Modelo de Surface: Surface Pro 8 Model 1983 i5
  • SAM: 11.200.139.0
  • UEFI: 22.103.143.0
  • Versión de la app: 61.23100.116.0
  • Versión o fecha del BIOS: Microsoft Corporation 22.103.143 08/06/2023
  • Controlador Wi-Fi: 22.190.0.4
  • Edición: Windows 11 Home
  • Compilación del sistema operativo: 22621.2428
  • Procesador: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz
  • RAM instalada: 8 GB
  • Tamaño de almacenamiento: 19 GB free of 237 GB
  • GPU: Intel(R) Iris(R) Xe Graphics
  • Resolución de pantalla: 2880 x 1920

Regards,

Ciro H.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2024-02-13T23:37:18+00:00

    Thanks, I just installed it. Will let you know if it solves the issue.

    Regards,

    CH

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  2. Anonymous
    2024-02-13T21:32:13+00:00

    Hi Simon,

    I am pretty certain the problem is with the Surface Pro camera drivers and any web application that uses the camera. I have made sure nothing else is running while using the New Teams app and the issue still ocurs. However, I will go through the steps that you suggest while the latest drivers download.

    1. Not anymore, I removed Teams from the list of applications that start automatically.
    2. None of them were running. I started the new Teams App and it is the only one running.
    3. Zoom starts an App on my computer whenever I start a session. It does not run automatically on startup. Google meet I use it 100% web based.
    4. No application has used it other than Teams during the past 48 hrs,

    I will install the new drivers in a bit (assuming they are not already installed) and give it a try.

    Regards,

    Ciro

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  3. Anonymous
    2024-02-13T20:57:50+00:00

    Surface Pro 8 latest driver pack Jan 2024

    https://www.microsoft.com/en-us/download/details.aspx?id=103503

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  4. Anonymous
    2024-02-13T20:39:51+00:00

    9 times out of 10 it’s another App

    I have seen many issues with the front facing camera on SP’s

    Let’s do a few checks.

    From a shutdown/restart and after login does Teams automatically start?

    Check the system tray to see if Teams old and new are running together..

    Do you have Zoom or Google meet installed local or web based?

    You can see what applications are using or have used the camera in settings/privacy/camera

    On the 18th February Microsoft will make the old team’s end of life.

    Worst case we can Google for the latest Surface Pro driver packs and then run the updates.

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  5. Anonymous
    2024-02-13T20:05:48+00:00

    Hi Symon,

    When I posted the issue, I was using the old Microsoft Teams Windows application. Now that I use the new Teams app the issue appears even if I do not open Zoom or Google Meet. Sometimes it occurs after two or three video calls and sometimes during the first video call after having restarted my Surface.

    Regards,

    Ciro

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