Surface Pro 8 camera issues caused by Teams and New Teams

Anonymous

Hi,

My Surface Pro 8 has always had the issue of the camera not responding after joining a Teams session, then a Zoom or Google Meet session and then a Teams session again. With the new Teams App, the problem is much worst since it manages to mess up the camera by itself; I could be in the middle of a Teams session and the camera just freezes. The problem does not go away until I reset the computer. If I place it on stand by mode, Windows cannot activate the camera when I wake it up, it takes a reset to make the camera work again.

I have seen numerous post from other users with the same problem and all I have read as an answer form Microsoft is to update drivers or firmware. I hav done that multiple times, in fact, I just did again and the problem persists. Will look for a way to get back to the previous Team desktop application to make life bearable for a bit.

I will appreciate any assistance.

Here is all my device info:

Información del dispositivo:
Nombre del dispositivo: SURFACEP8-CHM
Número de serie: 0F00YK2214401J
Modelo de Surface: Surface Pro 8 Model 1983 i5
SAM: 11.200.139.0
UEFI: 22.103.143.0
Versión de la app: 61.23100.116.0
Versión o fecha del BIOS: Microsoft Corporation 22.103.143 08/06/2023
Controlador Wi-Fi: 22.190.0.4
Edición: Windows 11 Home
Compilación del sistema operativo: 22621.2428
Procesador: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz
RAM instalada: 8 GB
Tamaño de almacenamiento: 19 GB free of 237 GB
GPU: Intel(R) Iris(R) Xe Graphics
Resolución de pantalla: 2880 x 1920

Regards,

Ciro H.

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52 answers

Anonymous

2024-02-23T20:12:26+00:00

Just out of interest have we tried with a different profile that has admin rights?
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Anonymous

2024-02-23T19:33:42+00:00

Unbelivable. This issue is driving me nuts.

I've been living with this error since I bought the surface pro 7+. I even got I replacement surface from Microsoft (Germany). Problem still here.
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Anonymous

2024-02-23T15:54:54+00:00

Thanks, I just installed it. Will let you know if it solves the issue.

Regards,

CH

Hi, just to let you kbow that installing the lates Surface Pro 8 driver pack did not solve the issue.

Regards,

Ciro
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Anonymous

2024-02-23T15:52:59+00:00

Hi Sola,

Thanks for the advice. Unfortunately, it did not help. The problem is not triggered only by the New Teams app, it happens whenever I use a web app that uses the camera, such as Google Meet, Zoom or the New Teams app.

All of my camera drivers are up to date (front, rear, IR) and I have also downloaded and installed the lates Surface firmware and drivers. It seems a dead end.

My next step is to try an external USB camera and see if it works fine. Also, I am discouraging any person I know from buying a Surface Pro table. I was an avid fan and have passed my previous versions to my kids.

By the way, mi daughter's Surface 7 Pro has the exact same issue.

Regards,

Ciro
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Anonymous

2024-02-23T08:09:34+00:00

I'm having the same problem - zoom has been an ongoing issue but now with Teams it isn't working at all! It freezes instantly and then just switches off. I can't get it to work even if I restart and have everything else shut down.
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