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Hi,
My Surface Pro 8 has always had the issue of the camera not responding after joining a Teams session, then a Zoom or Google Meet session and then a Teams session again. With the new Teams App, the problem is much worst since it manages to mess up the camera by itself; I could be in the middle of a Teams session and the camera just freezes. The problem does not go away until I reset the computer. If I place it on stand by mode, Windows cannot activate the camera when I wake it up, it takes a reset to make the camera work again.
I have seen numerous post from other users with the same problem and all I have read as an answer form Microsoft is to update drivers or firmware. I hav done that multiple times, in fact, I just did again and the problem persists. Will look for a way to get back to the previous Team desktop application to make life bearable for a bit.
I will appreciate any assistance.
Here is all my device info:
Regards,
Ciro H.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
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Hello,
After 3 years, now I can confirm this workaround turned into a solution_ Surface Pro 7 Plus working perfectly. No more camera freezing.
Same driver or Intel Control Logic and Rear, Front and IR camera under "System devices" in Device Administrator.
Hi,
Has anyone found a permanent fix for this? I have recently returned my previous surface pro 7+ due to the camera problem but the new one is having the exact same problem. Camera will freeze during a Teams call, the camera light will stay on but the camera will no longer work and it will say "no camera connected". Windows Hello will no longer work either. Only gets resolved when I restart the surface pro but can guarantee the same problem will happen next time I use Teams. Thanks.
Hi, Ciro.
I found another workaround:
Factory reset the surface with its original image (Windows 10). I got 2020 drivers installed for all cameras and control logic by default.
It started working perfect until I activated “download updates as soon as they’re available”: Surface updated its firmware, and installed 2023 drivers for cameras and control logic, then camera started freezing again. I rolledback intel avl camera driver, control logic drivers (the 3 of them) and front, back and IR camera, to the previous 2020 drivers (the ones installed by default with the original image).
Laptop has been working perfectly again for 4 days.
Important: I’m still on windows 10.
I did this before on windows 11 and it didn’t work.
I now keep installing windows 10 updates, but I make sure that camera and control logic drivers are still in 2020 version.
I’m still testing it.
So sad , same here
Hi, Ciro.
After 2 years fighting with this, the only workaround I’ve found is to disable the ir camera in the device manager. I’ve been testing it for three days and I’ve had no more camera freezing.
The bad, windows hello will not be available.
Hi Ricardo,
Will try disabling the IR camera and see if it works for me. Too bad for Windows Hello; I think I can live typing a PIN.
Thanks for the tip.