This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi,
My Surface Pro 8 has always had the issue of the camera not responding after joining a Teams session, then a Zoom or Google Meet session and then a Teams session again. With the new Teams App, the problem is much worst since it manages to mess up the camera by itself; I could be in the middle of a Teams session and the camera just freezes. The problem does not go away until I reset the computer. If I place it on stand by mode, Windows cannot activate the camera when I wake it up, it takes a reset to make the camera work again.
I have seen numerous post from other users with the same problem and all I have read as an answer form Microsoft is to update drivers or firmware. I hav done that multiple times, in fact, I just did again and the problem persists. Will look for a way to get back to the previous Team desktop application to make life bearable for a bit.
I will appreciate any assistance.
Here is all my device info:
Regards,
Ciro H.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
This week I received a Windows 11 update upgrading the firmware of my Surface Pro 7+
Camera problems have been 100% fixed.
Current version for all the camera driver is
60.22000.5.15512
04/04/2024
Thank god !!!!
Can someone explain to me how Microsoft informs us that the old Tems will no longer be supported and then stop working, if they do not solve this problem with the new Teams? What should I do, accept that I will no longer be able to have video conferences?
Hi.
With win 11 and driver from June 2023 camera freezes.
With windows 11 and the driver from 2020 (win 10 driver) camera is no freezing anymore, but in the middle of the meetings I get a blue screen and the surface restarts.
So, I rolled back to windows 10 yesterday, with the 2020 driver and surface has been working perfectly again.
My conclusion:
1.- surface pro 7+ camera fails if windows 11 is installed
3.- if windows 10 is installed and camera driver is older o equal to 2020, the device works perfectly.
Would you mind sharing the link with me please? I'm not sure what I'm looking for or which one to download...
When you download the file, you’ll get a .cab file. Double click on it to open it and see its content.
Select all the files and copy them to an empty new folder you have to create.
Once the files are there, go to device administrator, select camera, avl intel, update driver -> Find a driver in my pc -> browse and look for the folder you just created that contains de files - > click ok and that’s it.
Repeat for intel control logic (3), front camera, rear camera and ir camera.
Reboot.
That’s it