Hi,
My Surface Pro 8 has always had the issue of the camera not responding after joining a Teams session, then a Zoom or Google Meet session and then a Teams session again. With the new Teams App, the problem is much worst since it manages to mess up the camera by itself; I could be in the middle of a Teams session and the camera just freezes. The problem does not go away until I reset the computer. If I place it on stand by mode, Windows cannot activate the camera when I wake it up, it takes a reset to make the camera work again.
I have seen numerous post from other users with the same problem and all I have read as an answer form Microsoft is to update drivers or firmware. I hav done that multiple times, in fact, I just did again and the problem persists. Will look for a way to get back to the previous Team desktop application to make life bearable for a bit.
I will appreciate any assistance.
Here is all my device info:
- Información del dispositivo:
- Nombre del dispositivo: SURFACEP8-CHM
- Número de serie: 0F00YK2214401J
- Modelo de Surface: Surface Pro 8 Model 1983 i5
- SAM: 11.200.139.0
- UEFI: 22.103.143.0
- Versión de la app: 61.23100.116.0
- Versión o fecha del BIOS: Microsoft Corporation 22.103.143 08/06/2023
- Controlador Wi-Fi: 22.190.0.4
- Edición: Windows 11 Home
- Compilación del sistema operativo: 22621.2428
- Procesador: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz
- RAM instalada: 8 GB
- Tamaño de almacenamiento: 19 GB free of 237 GB
- GPU: Intel(R) Iris(R) Xe Graphics
- Resolución de pantalla: 2880 x 1920
Regards,
Ciro H.