Surface Pro 8 camera issues caused by Teams and New Teams

Anonymous
2023-11-02T17:38:27+00:00

Hi,

My Surface Pro 8 has always had the issue of the camera not responding after joining a Teams session, then a Zoom or Google Meet session and then a Teams session again. With the new Teams App, the problem is much worst since it manages to mess up the camera by itself; I could be in the middle of a Teams session and the camera just freezes. The problem does not go away until I reset the computer. If I place it on stand by mode, Windows cannot activate the camera when I wake it up, it takes a reset to make the camera work again.

I have seen numerous post from other users with the same problem and all I have read as an answer form Microsoft is to update drivers or firmware. I hav done that multiple times, in fact, I just did again and the problem persists. Will look for a way to get back to the previous Team desktop application to make life bearable for a bit.

I will appreciate any assistance.

Here is all my device info:

  • Información del dispositivo:
  • Nombre del dispositivo: SURFACEP8-CHM
  • Número de serie: 0F00YK2214401J
  • Modelo de Surface: Surface Pro 8 Model 1983 i5
  • SAM: 11.200.139.0
  • UEFI: 22.103.143.0
  • Versión de la app: 61.23100.116.0
  • Versión o fecha del BIOS: Microsoft Corporation 22.103.143 08/06/2023
  • Controlador Wi-Fi: 22.190.0.4
  • Edición: Windows 11 Home
  • Compilación del sistema operativo: 22621.2428
  • Procesador: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz
  • RAM instalada: 8 GB
  • Tamaño de almacenamiento: 19 GB free of 237 GB
  • GPU: Intel(R) Iris(R) Xe Graphics
  • Resolución de pantalla: 2880 x 1920

Regards,

Ciro H.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2024-03-20T02:08:21+00:00

    Hola Ricardo,

    Tengo Windows 11 y no logre instalar esa version del controlador, obtuve el mensaje:

    "An error occurred trying to open - C:\Temp\e331148c-74cc-447e-8875-88a2dd9715fe_65a378f6b3e60f84f4233be9be346bbab7231209.cab Error: 0x80070002

    Error: 2

    El sistema no puede encontrar el archivo especificado"

    En el dism.log, el error es:

    "2024-03-19 19:54:58, Info CSI 00000001 Shim considered [l:126]'??\C:\WINDOWS\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.22621.3294_none_e96368b442c95c86\wcp.dll' : got STATUS_OBJECT_PATH_NOT_FOUND"

    En efecto, es Windows 11 no existe esa librería en ese folder.

    ¿Alguna idea? ¿Cómo diste con esa version particular del driver?

    Gracias.

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  2. Anonymous
    2024-03-18T20:04:59+00:00

    Hello,

    After 3 years, now I can confirm this workaround turned into a solution_ Surface Pro 7 Plus working perfectly. No more camera freezing.

    Same driver or Intel Control Logic and Rear, Front and IR camera under "System devices" in Device Administrator.

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  3. Anonymous
    2024-03-17T22:36:02+00:00

    Hi, Ciro.

    I found another workaround:

    Factory reset the surface with its original image (Windows 10). I got 2020 drivers installed for all cameras and control logic by default.

    It started working perfect until I activated “download updates as soon as they’re available”: Surface updated its firmware, and installed 2023 drivers for cameras and control logic, then camera started freezing again. I rolledback intel avl camera driver, control logic drivers (the 3 of them) and front, back and IR camera, to the previous 2020 drivers (the ones installed by default with the original image).

    Laptop has been working perfectly again for 4 days.

    Important: I’m still on windows 10.

    I did this before on windows 11 and it didn’t work.

    I now keep installing windows 10 updates, but I make sure that camera and control logic drivers are still in 2020 version.

    I’m still testing it.

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  4. Anonymous
    2024-03-17T22:19:10+00:00

    So sad , same here

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  5. Anonymous
    2024-03-06T15:43:47+00:00

    Hi, Ciro.

    After 2 years fighting with this, the only workaround I’ve found is to disable the ir camera in the device manager. I’ve been testing it for three days and I’ve had no more camera freezing.

    The bad, windows hello will not be available.

    Hi Ricardo,

    Will try disabling the IR camera and see if it works for me. Too bad for Windows Hello; I think I can live typing a PIN.

    Thanks for the tip.

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