Surface Pro 8 camera issues caused by Teams and New Teams

Anonymous
2023-11-02T17:38:27+00:00

Hi,

My Surface Pro 8 has always had the issue of the camera not responding after joining a Teams session, then a Zoom or Google Meet session and then a Teams session again. With the new Teams App, the problem is much worst since it manages to mess up the camera by itself; I could be in the middle of a Teams session and the camera just freezes. The problem does not go away until I reset the computer. If I place it on stand by mode, Windows cannot activate the camera when I wake it up, it takes a reset to make the camera work again.

I have seen numerous post from other users with the same problem and all I have read as an answer form Microsoft is to update drivers or firmware. I hav done that multiple times, in fact, I just did again and the problem persists. Will look for a way to get back to the previous Team desktop application to make life bearable for a bit.

I will appreciate any assistance.

Here is all my device info:

  • Información del dispositivo:
  • Nombre del dispositivo: SURFACEP8-CHM
  • Número de serie: 0F00YK2214401J
  • Modelo de Surface: Surface Pro 8 Model 1983 i5
  • SAM: 11.200.139.0
  • UEFI: 22.103.143.0
  • Versión de la app: 61.23100.116.0
  • Versión o fecha del BIOS: Microsoft Corporation 22.103.143 08/06/2023
  • Controlador Wi-Fi: 22.190.0.4
  • Edición: Windows 11 Home
  • Compilación del sistema operativo: 22621.2428
  • Procesador: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz
  • RAM instalada: 8 GB
  • Tamaño de almacenamiento: 19 GB free of 237 GB
  • GPU: Intel(R) Iris(R) Xe Graphics
  • Resolución de pantalla: 2880 x 1920

Regards,

Ciro H.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2024-03-18T14:19:24+00:00

    Hi,

    Has anyone found a permanent fix for this? I have recently returned my previous surface pro 7+ due to the camera problem but the new one is having the exact same problem. Camera will freeze during a Teams call, the camera light will stay on but the camera will no longer work and it will say "no camera connected". Windows Hello will no longer work either. Only gets resolved when I restart the surface pro but can guarantee the same problem will happen next time I use Teams. Thanks.

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  2. Anonymous
    2024-02-24T09:31:05+00:00

    Hi Katy,

    As Ciro mentioned, you're pretty lucky.

    The only "fix" I've found, is to install camera drivers with a date prior to Dec2022. I write "fix", because camera works, but I get several BSODs (Blue screens), and Surface reboots while I'm on a meeting.

    My guess is that the problem has to do with Surface's temperature.

    I'm testing this: Disabling hardware acceleration in all videoconference apps, because they'll make the GPU work harder, demanding more resources to the Surface.

    However, if I do that, I can't use virtual backgrounds, which are mandatory for me to use in the company I work for. It won't even let you use blur effect on videocalls.

    I think tahta, when the Surface gets too hot in the back (more than 45 min of usage) or I'm in a meeting, while the surface is charging, problems begin.

    Those are the scenarios I think that might be triggering the problem.

    I'm not poitning to Teams beacuse I've had this problem before I installed it.

    I'm also not poitning to a camera hardware problem, because people having S4,S5,S6,S7,S8,S9 and even Surface Laptops, are complaining too.

    Thank you,

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  3. Anonymous
    2024-02-23T21:14:12+00:00

    After months of camera issues on my 18 month old Surface Pro 8 (seriously MSFT?), numerous reboots and logging in and out of Zoom and Teams, running systems checks as suggested in this community, all to no avail, I found this thread on Reddit: https://www.reddit.com/r/Surface/comments/18wqmf0/after_two_years_of_updates_the_pro_8_camera_still/?rdt=40678

    One of the suggestions was to go into Device Manager and disable then re-enable your laptop camera. That worked for me. Hopefully it helps someone else here.

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  4. Anonymous
    2024-02-13T20:05:48+00:00

    Hi Symon,

    When I posted the issue, I was using the old Microsoft Teams Windows application. Now that I use the new Teams app the issue appears even if I do not open Zoom or Google Meet. Sometimes it occurs after two or three video calls and sometimes during the first video call after having restarted my Surface.

    Regards,

    Ciro

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  5. Anonymous
    2024-01-23T17:06:59+00:00

    Same Issue here! im using Teams Web! the problem happens with new teams and the old one! please fix the problem . The updates are not helping so far

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