Why is MS Teams jumping to a different chat than the one I chose to be in?

Anonymous
2024-06-14T00:45:06+00:00

When I'm in a MS Teams chat with someone, it just jumps to another chat without notice. It happens when I'm not clicking on anything.

This is the version I have:

Version

You have Microsoft Teams version 24124.2315.2911.3357.

You've got the latest version. It was last checked on 14/06/2024.

The client version is 49/24050307617.

Microsoft Teams | Microsoft Teams for business | Chats | Group chats

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-10-11T11:42:29+00:00

    That's what I thought the issue was when I was initially investigating it a few months ago, but it only makes up half of the reported issues from what I can see, and also what happens to me.

    If I move my mouse to that side of the screen before typing then it'll just go straight to the person in the list who's name appears with the same letter as I'm typing, but when I move my mouse to the other side of the screen, I can get a few replies in before it jumps to a different chat. Usually a previous chat? Same behaviour with the message reacts.

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  2. Anonymous
    2024-10-11T12:43:26+00:00

    That sounds very similar to one of the issues I was having as well. It would switch chats when moving my mouse around (no clicks). Like I said, mine is gone now. Here are the KBs I have installed on my machine. Maybe that'll help?

    HotFixID

    KB5039884

    KB5003791

    KB5012170

    KB5015684

    KB5037768

    KB5014032

    KB5014035

    KB5020372

    KB5022924

    KB5023794

    KB5025315

    KB5026879

    KB5028318

    KB5028380

    KB5029709

    KB5031539

    KB5032392

    KB5032907

    KB5034224

    KB5036447

    KB5037018

    KB5037240

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  3. Anonymous
    2024-10-16T22:13:05+00:00

    I'm on the latest version and it's still happening. Teams 2.0 is releasing soon and I'm hoping the behavior won't be present on that.

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  4. Anonymous
    2025-01-09T16:52:08+00:00

    I've updated to the most recent version, and it is still having the same issue, especially when you try to send a gif, emoji, or sticker. It's been going on for at least 6 months now and none of the updates have addressed this issue. MSFT needs to get on this ASAP, as it is a security risk.

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  5. Anonymous
    2025-01-21T14:56:13+00:00

    I've updated to the most recent version, and it is still having the same issue, especially when you try to send a gif, emoji, or sticker. It's been going on for at least 6 months now and none of the updates have addressed this issue. MSFT needs to get on this ASAP, as it is a security risk.

    Same for me and my organization. None of the suggested fixes have worked for us either.

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