Why is MS Teams jumping to a different chat than the one I chose to be in?

Anonymous

When I'm in a MS Teams chat with someone, it just jumps to another chat without notice. It happens when I'm not clicking on anything.

This is the version I have:

Version

You have Microsoft Teams version 24124.2315.2911.3357.

You've got the latest version. It was last checked on 14/06/2024.

The client version is 49/24050307617.

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Anonymous

2024-06-14T05:44:10+00:00
Dear Brett C-SA

Good day!

Thank you for posting to Microsoft Community. We are glad to assist!

Based on your description, I understand you concern with Teams suddenly jumping to a different chat.

To troubleshoot this issue, you may have a try to do following steps:
- May I know whether you have the same issue in Teams on the web?
- You may have a try to clear the cache, refer to Clear Teams cache - Microsoft Teams | Microsoft Learn.
- You may have a try to reinstall Teams and check whether the issue still persists.
If the issue still persists, please feel free to let me know, I will continue to assist you.

Please note that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

Best regards,

Allen | Community Moderator
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