This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
When I'm in a MS Teams chat with someone, it just jumps to another chat without notice. It happens when I'm not clicking on anything.
This is the version I have:
Version
You have Microsoft Teams version 24124.2315.2911.3357.
You've got the latest version. It was last checked on 14/06/2024.
The client version is 49/24050307617.
Conversations involving multiple participants, allowing collaboration and information sharing in Teams
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Dear Brett C-SA
Good day to you and hope you are doing well.
We haven't heard back from your, so wants to quick check, have you checked my further response? Feel free if you need further assistance, we will be happy to assist you further.
Thank you.
Allen | Community Moderator
Dear Brett C-SA
Thanks for your response! Very sorry for late reply!
Based on your further description, you may have a try to disable hardware acceleration. Go to "Settings" > "General" > "Disable hardware acceleration" and see if the issue persists.
If the issue still persists, there is a sensitive forum that is responsible for consulting and questions about Teams. So I sincerely suggest you publish it on Microsoft Teams - Microsoft Community Hub. Engineers there who are responsible for consult about Teams will provide you further help.
Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!
Sincerely,
Allen | Community Moderator
That's interesting. I'm not aware of such patterns or cause, but will try to take notice. It seems to happen when I'm just reading in some chats and not pressing anything.
Hi Allen
Thanks for your reply. I did not seem to have the same problem in Teams on the web. I have cleared the new MS Teams cache several times and using different methods. I have previously uninstalled the new Teams and reinstalled, but no luck.
This may be happening due to pressing keyboard keys. Since the "New Teams" started to be used more heavily in my org I noticed that pressing "s" for example will jump me between chats that start with that letter. Is there a way to disable this behavior in the settings?