New Microsoft Teams keeps crashing right after leaving meeting

Anonymous
2024-06-18T08:28:47+00:00

The new Microsoft Teams app always crashes right after leaving meeting, not during or at start of the meeting but always after leaving meeting.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2024-08-15T23:23:59+00:00

    Same issue here with my new laptop.

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  2. Anonymous
    2024-08-14T10:29:29+00:00

    Same issue for me

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  3. Anonymous
    2024-08-05T15:35:02+00:00

    I experienced x16 crashes on Microsoft Teams desktop application in 2 days. Each crash immediately followed exiting a MS Teams meeting.

    1. Applicaiton is confirmed up-to-date (version: 24180.205.2980.1757)
    2. There is no file in the referenced location "%appdata%\Microsoft\Teams". I did uninstall and re-install MS Teams desktop application (x32 and x64) several times and the issue is persistent across all installations. I have also completely reset my computer to factory settings and the issue, again, is still persistent.
    3. I currently have no third-party plugins or add-ins setup with MS Teams.

    Any other ideas?

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  4. Anonymous
    2024-06-18T14:11:02+00:00

    Hello BRANDEJS Matyas

    I'm sorry to hear that you are experiencing issues with the new Microsoft Teams app crashing after leaving a meeting.

    This could be caused by a number of factors, including outdated software, corrupted files, or conflicts with other applications. Have your tried configuring your MS Teams account in another computer?

    Kindly implement these initial steps and let us know the outcome.

    1. Make sure that your Microsoft Teams app is up to date. You can check for updates by clicking on your profile picture in the top right corner of the app, then selecting "Check for updates."
    2. Clear your Teams cache. To do this, close the Teams app, then press the Windows key + R to open the Run dialog box. Type %appdata%\Microsoft\Teams and press Enter. Delete all the files and folders in this folder except for the following: \data, \logs, \tmp, \IndexedDB, and \Local Storage. Then, restart the Teams app and see if the issue persists.
    3. Disable any third-party plugins or add-ins that may be causing conflicts with Teams. To do this, click on your profile picture in the top right corner of the app, then select "Settings" > "Apps" > "Manage apps." From here, you can disable any plugins or add-ins that you suspect may be causing the issue.

    Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

    Kindly post back if you need any further assistance from our side, we will be happy to help you further.

    Sincerely,

    Bertrand

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