My team's app occasionally displays an error, preventing me from opening it and attending meetings.Please give me a solution to this.Error is attached below.

Anonymous
2025-01-02T12:49:59+00:00

Error:We've run into an issue

Oops, something went wrong!rror][Error :: Cannot read properties of undefined (reading 'baselmageUrl')]

Slot name:UNKNOWN

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2025-01-23T19:07:44+00:00

    Thanks for the information, I will be attentive and checking what I find. Microsoft does not comment on the matter.

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  2. Anonymous
    2025-01-23T19:05:01+00:00

    Unfortunately, the solution I mentioned earlier didn’t work after all. While I was able to make a few short calls successfully, the issue reappeared during a longer call (around 15 minutes).

    It seems the problem persists. I’ll continue investigating and will update if I find any other potential fixes.

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  3. Anonymous
    2025-01-23T18:43:41+00:00

    I am also experiencing this issue, both on macOS 15.2 and Windows 11 24H2. I use Teams at a corporate level and am subscribed to several Teams groups, some of which have configured apps.

    I went to the "Manage your apps" option and noticed that some of these apps, including Personal Apps, required updates. I applied the updates, made a couple of calls, and so far, the error hasn’t occurred again.

    I’m not sure if it’s too early to claim victory, but I wanted to share this tip. If the problem happens again, I will report back here.

    Hope this helps!

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  4. Anonymous
    2025-01-23T12:41:08+00:00

    Same version as mentioned by you.

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  5. Anonymous
    2025-01-23T12:23:29+00:00

    Same problem, same version

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