Insights Data Display Issues - Desktop vs IPad

Anonymous
2023-04-25T06:40:26+00:00

Hi all,

I have received questions from a teacher when she is browsing Insights on Desktop and IPad.

  • Context: she adds inisghts in Class Team to check her class performance
  • Problems: Selected data can be shown in Dekstop version of Teams, but it's failed to check in IPad version

(see attached photos for your reference)

May I know if it's a known issue? Or are there anything we can do to fix this issue?

Thanks a lot!

Microsoft Teams | Microsoft Teams for education | Insights

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  1. Anonymous
    2023-04-27T03:16:51+00:00

    Open the Settings app on your device and tap on General.

    Tap either iPhone storage or iPad storage as applicable

    Once it loads the apps on your device, locate and tap on the Teams app.

    Select whether you want to offload or delete the app.

    For your reference: https://www.airgram.io/blog/clear-teams-cache#:....

    Disclaimer: The link above is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Please let me know if this doesn't work or if you need further assistance.

    Thank you.

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  2. Anonymous
    2023-04-27T02:42:39+00:00

    Thanks Joanna!

    May I know how to clear cache?

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  3. Anonymous
    2023-04-25T07:14:14+00:00

    Hello Bellabila ,

    My name is Joanna, I’ll be happy to help you out today.

    Please try the following:

    1. Unistall and install the app
    2. Clear Cache

    Please let me know if this doesn't work or if you need further assistance.

    Thank you.

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