"We couldn't complete that action" when creating a new Team

Anonymous
2024-06-24T13:46:15+00:00

I have a user that is getting this error when trying to create a new Team in the Teams beta version. I was having it as well until I cleared my cache. Unfortunately, the same fix did not work for them. Any ideas?

Microsoft Teams | Microsoft Teams for business | Teams and channels | Create a new team or channel

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  1. Anonymous
    2024-06-26T11:30:14+00:00

    Hi,

    We had this issue also in our company.

    All of our users suffers from this.

    This is the solution that helped us to fix it:

    1. Closing Teams App
    2. Removing the local teams folder (replace the user name)- C:\Users\username\AppData\Local\Packages\NcsiUwpApp_8wekyb3d8bbwe
    3. start Teams app

    In order to fix this on all our users, we created a PowerShell script.

    Now we can create a new Team.

    Shelly

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  2. Anonymous
    2024-06-26T13:45:53+00:00

    Hello, Chris

    Thank you for reaching out Microsoft Community. I am an advisor that can provide help regarding MS teams concerns. I totally understand your concern and yes, this issue with the New Teams beta version is having an issue in creating New Teams. If the clear cache doesn't work, please try to delete the local teams folder in your Teams folder. Also, as an alternative, you can use the Teams mobile app version to create New Teams.

    I advice you to create a feedback ticket for this. So that the Microsoft teams will get notified and provide an update regarding this issue. Please leave your feedback here: https://feedbackportal.microsoft.com/feedback/

    Kind regards, Kevin

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  3. Anonymous
    2024-06-26T14:46:32+00:00

    Shelly,

    I just tried this, but it didn't work for my user who is experiencing the same issue - they can create a team in Microsoft Teams via their phone app, but not in the Teams desktop client or on the web.

    Thank you for posting this solution. Hopefully, it will help others.

    Thanks!

    Chad Sheldon

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  4. Anonymous
    2024-06-26T15:04:19+00:00

    Hi Kevin,

    Thanks for the additional info. Ultimately, since clearing neither folder worked, creating the Team on the users' phone was the solution we had come up with for the time being. I guess I really just posted to raise awareness and see if anyone else had a solution to issue. Short term it's a fine fix, but hopefully Microsoft will get it resolved soon. Users don't like change!

    Chris P.

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  5. Anonymous
    2024-06-26T15:07:59+00:00

    Hello, Chris .

    I totally understand how you feel about it. Yes, it is a known issue with the New Teams. It is due to the fact that it is still a beta version and need more improvements. I appreciate your patience with regards to it. Let's hope that they will give us an update as soon as possible after gathering feedbacks related to this issue.

    Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

    Kind regards, Kevin

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