"We couldn't complete that action" when creating a new Team

Anonymous
2024-06-24T13:46:15+00:00

I have a user that is getting this error when trying to create a new Team in the Teams beta version. I was having it as well until I cleared my cache. Unfortunately, the same fix did not work for them. Any ideas?

Microsoft Teams | Microsoft Teams for business | Teams and channels | Create a new team or channel

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  1. Anonymous
    2024-06-26T14:46:32+00:00

    Shelly,

    I just tried this, but it didn't work for my user who is experiencing the same issue - they can create a team in Microsoft Teams via their phone app, but not in the Teams desktop client or on the web.

    Thank you for posting this solution. Hopefully, it will help others.

    Thanks!

    Chad Sheldon

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  2. Anonymous
    2024-06-26T13:45:53+00:00

    Hello, Chris

    Thank you for reaching out Microsoft Community. I am an advisor that can provide help regarding MS teams concerns. I totally understand your concern and yes, this issue with the New Teams beta version is having an issue in creating New Teams. If the clear cache doesn't work, please try to delete the local teams folder in your Teams folder. Also, as an alternative, you can use the Teams mobile app version to create New Teams.

    I advice you to create a feedback ticket for this. So that the Microsoft teams will get notified and provide an update regarding this issue. Please leave your feedback here: https://feedbackportal.microsoft.com/feedback/

    Kind regards, Kevin

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  3. Anonymous
    2024-06-26T11:30:14+00:00

    Hi,

    We had this issue also in our company.

    All of our users suffers from this.

    This is the solution that helped us to fix it:

    1. Closing Teams App
    2. Removing the local teams folder (replace the user name)- C:\Users\username\AppData\Local\Packages\NcsiUwpApp_8wekyb3d8bbwe
    3. start Teams app

    In order to fix this on all our users, we created a PowerShell script.

    Now we can create a new Team.

    Shelly

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  4. Anonymous
    2024-06-26T05:54:15+00:00

    Several users in my company are also experiencing the same issue with the new Microsoft Teams as of the past few days. I know that the post indicates it isn't client-specific but, when I switched to classic (can't anymore now), I am able to create a team as expected. Additionally, creating a team via the app on iPad/iPhone works as well. However, switching back to the new Microsoft Teams causes the issue to return.

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  5. Anonymous
    2024-06-25T13:39:31+00:00

    We've tried a few accounts with mixed results. Funnily enough I just did a fresh install with the user and the issue still persists. Turns out they can create a new Team on their phone app though! After doing some more digging, it appears Microsoft is aware of the issue (though there doesn't seem to be a fix yet):

    This notification was submitted on June 4th, so I'm shocked it still appears to be prevalent, but at least they are aware of the issue.

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    10+ people found this answer helpful.
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