"We couldn't complete that action" when creating a new Team

Anonymous
2024-06-24T13:46:15+00:00

I have a user that is getting this error when trying to create a new Team in the Teams beta version. I was having it as well until I cleared my cache. Unfortunately, the same fix did not work for them. Any ideas?

Microsoft Teams | Microsoft Teams for business | Teams and channels | Create a new team or channel

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

83 answers

Sort by: Most helpful
  1. Anonymous
    2024-06-25T13:39:31+00:00

    We've tried a few accounts with mixed results. Funnily enough I just did a fresh install with the user and the issue still persists. Turns out they can create a new Team on their phone app though! After doing some more digging, it appears Microsoft is aware of the issue (though there doesn't seem to be a fix yet):

    This notification was submitted on June 4th, so I'm shocked it still appears to be prevalent, but at least they are aware of the issue.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2024-06-25T12:38:17+00:00

    Unfortunately, I had cleared both their Beta and legacy Teams cache prior to making this post. I am an IT admin, so I made sure before posting that they had that ability. It doesn't seem to be affecting anyone else (at least that I had test it), just this user. Looks like I'll have them report it to Microsoft. Oddly enough, they can create one in the old Teams version, but not the beta. Bummer they couldn't iron out the many kinks in beta before forcing us to switch to it, but it is what it is. I appreciate your reply Furkaan.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2024-07-02T09:14:47+00:00

    I just signed off my account en closed teams, sign in again en it was working again.. You can give that a try?

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2024-06-26T11:30:14+00:00

    Hi,

    We had this issue also in our company.

    All of our users suffers from this.

    This is the solution that helped us to fix it:

    1. Closing Teams App
    2. Removing the local teams folder (replace the user name)- C:\Users\username\AppData\Local\Packages\NcsiUwpApp_8wekyb3d8bbwe
    3. start Teams app

    In order to fix this on all our users, we created a PowerShell script.

    Now we can create a new Team.

    Shelly

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2024-06-26T05:54:15+00:00

    Several users in my company are also experiencing the same issue with the new Microsoft Teams as of the past few days. I know that the post indicates it isn't client-specific but, when I switched to classic (can't anymore now), I am able to create a team as expected. Additionally, creating a team via the app on iPad/iPhone works as well. However, switching back to the new Microsoft Teams causes the issue to return.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments