Microsoft Teams call will not disconnect with Jabra Headset

Anonymous
2023-02-07T13:54:57+00:00

Hi,

Would like Microsoft to respond.

When ending a scheduled teams call, the Jabra headset does not disconnect. Have to issue a test call every time to release it. This does not happen on Zoom call. Happening with many others. see other string.

Why the Teams client keeps using the microphone after calls are finished? is it evesdropping? - Microsoft Q&A

Teams 1.6.00.376.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-02-10T14:38:02+00:00

    Same issue with Jabra Evolve 75, started after a Teams firmware update.

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  2. Anonymous
    2023-02-10T14:51:24+00:00

    Same issue here with Teams and Jabra 75

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  3. Anonymous
    2023-02-10T22:35:23+00:00

    It seems that 100's of people have reported this issue with MS Teams not disconnecting the headset successfully from group calls. There are duplicate threads. A bug report was submitted here:

    https://feedbackportal.microsoft.com/feedback/idea/214e3535-86a0-ed11-a81b-000d3a0450e3

    In another thread, it seems that Microsoft may be planning to release a fix:

    2/6/2023

    "Our product group has identified the root cause of the issue and a fix has then been rolled out. The fix will hit the general ring end of this month or early next month. The fix is for all headsets."

    https://answers.microsoft.com/en-us/msteams/forum/all/teams-will-not-fully-hang-up-and-release-my/06f15393-2c55-4502-ab76-2d1488621265?page=1

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    9 people found this answer helpful.
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  4. Anonymous
    2023-02-10T22:42:41+00:00

    Thanks for this - good to know a fix is planned and in the process of being released.

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