Microsoft Teams call will not disconnect with Jabra Headset

Anonymous
2023-02-07T13:54:57+00:00

Hi,

Would like Microsoft to respond.

When ending a scheduled teams call, the Jabra headset does not disconnect. Have to issue a test call every time to release it. This does not happen on Zoom call. Happening with many others. see other string.

Why the Teams client keeps using the microphone after calls are finished? is it evesdropping? - Microsoft Q&A

Teams 1.6.00.376.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-02-09T18:26:22+00:00

    I am having the same issue with the same Jabra headset.

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  2. Alvaro A- 1,670 Reputation points Independent Advisor
    2023-02-10T09:23:44+00:00

    I would love to help you. However, further testing is needed to isolate this issue. Please let me know how it goes once you had the time to test. Thank you.

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  3. Anonymous
    2023-02-10T10:16:31+00:00

    Hello,

    myself and my colleagues experience the same issue. We are having Jabra Evolve2 65.

    Jabra Evolve2 65 firmware version: 2.7.7

    Jabra link 380 firmware version: 1.16.0

    Jabra Direct 6.5.31801

    MS TEAMS:

    You have Microsoft Teams Version 1.6.00.1381 (64-bit). It was last updated on 03.02.2023.

    /testcall helps to reset the presence or application restart. I think the issue is being observed for around 1-2 weeks so one of the last updates had to "install" this "feature"...

    BR

    Aleksander

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  4. Anonymous
    2023-02-10T13:52:54+00:00

    Jabra recommended to open a ticket with Microsoft. Thier response was:

    "The problem seems to correlate with an MS Teams challenge we've been having recently.  An update seems to have caused Teams to stop sending call ending signals to our headsets, resulting in "phantom calls" staying open which stop functionality to other devices.
     
    As a temporary workaround while Microsoft works on a Teams Update, please try the following:

    • Open MS Teams and enter the Settings menu
    • Go to Devices
    • Make a test call
    • During the test call, click End Call
    • Test the device after this to see if functionality is back to normal

    If this resolves the issue, use this as a short term fix while awaiting Microsoft's update.  We also strongly suggest opening a ticket with Microsoft."

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  5. Anonymous
    2023-02-10T13:57:22+00:00

    I fully agree - this started happening a few weeks ago to me as well. Same exact setup.

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