Microsoft Teams call will not disconnect with Jabra Headset

Anonymous
2023-02-07T13:54:57+00:00

Hi,

Would like Microsoft to respond.

When ending a scheduled teams call, the Jabra headset does not disconnect. Have to issue a test call every time to release it. This does not happen on Zoom call. Happening with many others. see other string.

Why the Teams client keeps using the microphone after calls are finished? is it evesdropping? - Microsoft Q&A

Teams 1.6.00.376.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-02-10T22:35:23+00:00

    It seems that 100's of people have reported this issue with MS Teams not disconnecting the headset successfully from group calls. There are duplicate threads. A bug report was submitted here:

    https://feedbackportal.microsoft.com/feedback/idea/214e3535-86a0-ed11-a81b-000d3a0450e3

    In another thread, it seems that Microsoft may be planning to release a fix:

    2/6/2023

    "Our product group has identified the root cause of the issue and a fix has then been rolled out. The fix will hit the general ring end of this month or early next month. The fix is for all headsets."

    https://answers.microsoft.com/en-us/msteams/forum/all/teams-will-not-fully-hang-up-and-release-my/06f15393-2c55-4502-ab76-2d1488621265?page=1

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  2. Anonymous
    2023-02-10T14:51:24+00:00

    Same issue here with Teams and Jabra 75

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  3. Anonymous
    2023-02-10T14:38:02+00:00

    Same issue with Jabra Evolve 75, started after a Teams firmware update.

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  4. Anonymous
    2023-02-10T13:57:22+00:00

    I fully agree - this started happening a few weeks ago to me as well. Same exact setup.

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  5. Anonymous
    2023-02-10T13:52:54+00:00

    Jabra recommended to open a ticket with Microsoft. Thier response was:

    "The problem seems to correlate with an MS Teams challenge we've been having recently.  An update seems to have caused Teams to stop sending call ending signals to our headsets, resulting in "phantom calls" staying open which stop functionality to other devices.
     
    As a temporary workaround while Microsoft works on a Teams Update, please try the following:

    • Open MS Teams and enter the Settings menu
    • Go to Devices
    • Make a test call
    • During the test call, click End Call
    • Test the device after this to see if functionality is back to normal

    If this resolves the issue, use this as a short term fix while awaiting Microsoft's update.  We also strongly suggest opening a ticket with Microsoft."

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