Microsoft Teams call will not disconnect with Jabra Headset

Anonymous
2023-02-07T13:54:57+00:00

Hi,

Would like Microsoft to respond.

When ending a scheduled teams call, the Jabra headset does not disconnect. Have to issue a test call every time to release it. This does not happen on Zoom call. Happening with many others. see other string.

Why the Teams client keeps using the microphone after calls are finished? is it evesdropping? - Microsoft Q&A

Teams 1.6.00.376.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-02-13T20:23:35+00:00

    Same issue with Jabra - very frustrating. I opened a support ticket with them and they stated -

    Thank you for contacting Jabra Support.
     
    Thank you for providing that information. Our engineering team has analyzed the challenge and we have informed Microsoft that it is an MS Teams issue. We recommend that impacted customers open a ticket with Microsoft as well, in order to let them know that their users are experiencing the behavior.
     
    While you are awaiting a resolution to this behavior, make a test call in MS teams after the behavior occurs, as those have had success with the headset returning to normal functionality. This can be completed via three horizontal dots on the top right corner> Settings > Devices > Make a test call button in MS Teams and then leave.

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  2. Anonymous
    2023-02-13T20:03:04+00:00

    I have the same issue and having multiple users reporting this issue. We are on Microsoft Teams version 1.6.00.376 (64-bit).

    Jabra models (which are all up to date - both headset and dongles):

    Jabra Engage 75

    Jabra Evolve 65

    Jabra Evolve2 65

    Temp workaround is to go into Teams settings > Devices and the do a test call > leave the phone call and the presence should reset.

    This same thing is happening to me as well .. both Jabra Evolve 65 and 75e models.

    Your work around works, but would be nice if the problem was fixed properly.

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  4. Anonymous
    2023-02-10T22:42:41+00:00

    Thanks for this - good to know a fix is planned and in the process of being released.

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  5. Anonymous
    2023-02-10T13:57:22+00:00

    I fully agree - this started happening a few weeks ago to me as well. Same exact setup.

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