Recently headset busylight not clearing after Teams meetings, but behaving correctly for 1:1 calls

Anonymous
2023-01-30T07:37:30+00:00

I've long used call controls and presence with my Jabra headset & Teams, however recently I to started having the problem of either MS Teams or Jabra Direct not clearing the busylight status following the ending of Teams meetings. I've isolated this down to be Teams meetings specifically, if I call a colleague directly the busy status will clear correctly, but if I dial a meeting it will not clear.

Likewise if I do the Settings/Devices/Make a test call, it reliably turns on the busy light then turns it off when the call finishes.

I use a Jabra Evolve 75 headset, the latest version of Jabra Direct and MS Teams 1.6.00.1381 (64-bit), on Windows 10 Pro.

When its in its busy status, call controls continue to function reliably, if I make a new call. And if close Teams and Jabra Direct, the busy light status clears, until I make another call where it goes busylight again as it should. So strangely all is functioning, except for clearing busy status after hanging up a Teams meeting.

Following reading other reports on forums, I've tried; Rebooting. Disabling microphone permissions from Windows 10 Catana search. Manually disabling & re-enabling busylight. Upgrading "Intel Smart Sound Technology for USB Audio" divers. Then later disabling Intel's USB Audio, and rebooting. With no change, the busylight still doesnt get cleared from Team's meeting.

Any ideas for further troubleshooting or whether this is a known bug? (it didnt used to be)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-02-06T20:50:15+00:00

    I'm having the same issue. It was happening ever so often until recently, now it's every call.

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  2. Anonymous
    2023-02-06T21:04:45+00:00

    I opened a ticket with Microsoft after posting here and seeing how many other users from different companies and headsets are having similar issues with no resolution. After doing analysis gathering with Microsoft support, I received this response today. "Our product group has identified the root cause of the issue and a fix has then been rolled out. The fix will hit the general ring end of this month or early next month. The fix is for all headsets."

    This is all the details they provided but at least the good news is that the fix is few weeks away.

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    20+ people found this answer helpful.
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  3. Anonymous
    2023-02-06T21:13:38+00:00

    Thank you Jeff!

    I opened a ticket with Microsoft after posting here and seeing how many other users from different companies and headsets are having similar issues with no resolution. After doing analysis gathering with Microsoft support, I received this response today. "Our product group has identified the root cause of the issue and a fix has then been rolled out. The fix will hit the general ring end of this month or early next month. The fix is for all headsets."

    This is all the details they provided but at least the good news is that the fix is few weeks away.

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  4. Anonymous
    2023-02-07T12:01:56+00:00

    I have received a teams update:
    Microsoft Teams-versie 1.6.00.376 (64-bits). Laatst update on 7/02/2023.

    Now the problem is even worse.

    Even with one on one calls the problem can appear.

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  5. Anonymous
    2023-02-07T12:53:25+00:00

    Hi xmannersx,

    Another option that you may try are the following:

    1. Manually switch the busylights on and off, press the volume up and volume down button simultaneously for 5 seconds.
    2. To deactivate the busylight function entirely, hold volume up and volume down simultaneously for 5 seconds. ( This will prevent the function to use the busylights)
    3. To reactivate the busylight function, hold the volume up and volume down simultaneously for 5 seconds.

    Please let me know if this doesn't work or if you need further assistance.

    Thank you.

    Hi leeshengfung, for some reason I had the same issue as the originator of the post (busy light on like I'm in a call that already ended). Tried touching the Answer/Hang-up button on my Plantronics Voyager Focus headset and IT WORKED! Now the Dongle and headset are in the standby mode again, I could use music from my mobile again like it was before. Thanks for this suggestion!

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