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I've long used call controls and presence with my Jabra headset & Teams, however recently I to started having the problem of either MS Teams or Jabra Direct not clearing the busylight status following the ending of Teams meetings. I've isolated this down to be Teams meetings specifically, if I call a colleague directly the busy status will clear correctly, but if I dial a meeting it will not clear.
Likewise if I do the Settings/Devices/Make a test call, it reliably turns on the busy light then turns it off when the call finishes.
I use a Jabra Evolve 75 headset, the latest version of Jabra Direct and MS Teams 1.6.00.1381 (64-bit), on Windows 10 Pro.
When its in its busy status, call controls continue to function reliably, if I make a new call. And if close Teams and Jabra Direct, the busy light status clears, until I make another call where it goes busylight again as it should. So strangely all is functioning, except for clearing busy status after hanging up a Teams meeting.
Following reading other reports on forums, I've tried; Rebooting. Disabling microphone permissions from Windows 10 Catana search. Manually disabling & re-enabling busylight. Upgrading "Intel Smart Sound Technology for USB Audio" divers. Then later disabling Intel's USB Audio, and rebooting. With no change, the busylight still doesnt get cleared from Team's meeting.
Any ideas for further troubleshooting or whether this is a known bug? (it didnt used to be)
Additional meeting and call-related features and issues within Microsoft Teams for business
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We're having the same issue on multiple clients with different kinds of Jabra Headsets. The busy-light is not clearing.
Anyone knows if this is an "official" bug?
Same issue. Just started last week or so. Only Teams calls are having the issue. Call stays connected even after meeting has ended. I can even unplug my jabra base from usb connection so the call disconnects, but as soon as I plug it back in, it reconnects. Definitely appears to be an issue with some latest update.
I also experience this issue (Jabra Evolve 75). This impacts more than just the visible status of the busy light, because I also cannot use my headset from my iPhone until the busy light is cleared. This implies that Teams truly hasn't released the headset.
Same here. Started weeks ago. Not able to reset headset back to free state. Any solution by Microsoft in the pipeline?
Using MS Teams Version 1.5.00.36367 updated on Jan 20th 2023 when the issue appeared first time.