Additional meeting and call-related features and issues within Microsoft Teams for business
I have the same problem with a Jabra Speak 410 (Firmware version:1.12.0) and Teams version 1.6.00.1381.
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I've long used call controls and presence with my Jabra headset & Teams, however recently I to started having the problem of either MS Teams or Jabra Direct not clearing the busylight status following the ending of Teams meetings. I've isolated this down to be Teams meetings specifically, if I call a colleague directly the busy status will clear correctly, but if I dial a meeting it will not clear.
Likewise if I do the Settings/Devices/Make a test call, it reliably turns on the busy light then turns it off when the call finishes.
I use a Jabra Evolve 75 headset, the latest version of Jabra Direct and MS Teams 1.6.00.1381 (64-bit), on Windows 10 Pro.
When its in its busy status, call controls continue to function reliably, if I make a new call. And if close Teams and Jabra Direct, the busy light status clears, until I make another call where it goes busylight again as it should. So strangely all is functioning, except for clearing busy status after hanging up a Teams meeting.
Following reading other reports on forums, I've tried; Rebooting. Disabling microphone permissions from Windows 10 Catana search. Manually disabling & re-enabling busylight. Upgrading "Intel Smart Sound Technology for USB Audio" divers. Then later disabling Intel's USB Audio, and rebooting. With no change, the busylight still doesnt get cleared from Team's meeting.
Any ideas for further troubleshooting or whether this is a known bug? (it didnt used to be)
Additional meeting and call-related features and issues within Microsoft Teams for business
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I have the same problem with a Jabra Speak 410 (Firmware version:1.12.0) and Teams version 1.6.00.1381.
I just received 1.6.00.4472 of Teams and my problem is fixed.
I got that version yesterday also, but I can't find any release notes on it to confirm what they changed. I'm not confident it fixed the issue for me yet.
I received the following from my IT team yesterday, and restarted teams this morning and the issue seems to be resolved
"Update from Microsoft today:
I have received an update from PG regarding the hotfix:
There's currently a hotfix rolling out, it should be 100% by EOD today Pacific time. It's a web client build (only visible in logs, not About > Version), build number is: 1.0.0.2023021708
The hotfix that rolled out last week had an issue and we've had to roll out a second hotfix. These hotfixes are for web client code so there is no desktop app version change, but the customer will need to restart Teams after today's rollout is complete. They will need to restart client to download the new web code.
Please let us know if you have further questions."
I no longer have the issue after Plantronics sent an update to my Voyager Focus headset.