Recently headset busylight not clearing after Teams meetings, but behaving correctly for 1:1 calls

Anonymous
2023-01-30T07:37:30+00:00

I've long used call controls and presence with my Jabra headset & Teams, however recently I to started having the problem of either MS Teams or Jabra Direct not clearing the busylight status following the ending of Teams meetings. I've isolated this down to be Teams meetings specifically, if I call a colleague directly the busy status will clear correctly, but if I dial a meeting it will not clear.

Likewise if I do the Settings/Devices/Make a test call, it reliably turns on the busy light then turns it off when the call finishes.

I use a Jabra Evolve 75 headset, the latest version of Jabra Direct and MS Teams 1.6.00.1381 (64-bit), on Windows 10 Pro.

When its in its busy status, call controls continue to function reliably, if I make a new call. And if close Teams and Jabra Direct, the busy light status clears, until I make another call where it goes busylight again as it should. So strangely all is functioning, except for clearing busy status after hanging up a Teams meeting.

Following reading other reports on forums, I've tried; Rebooting. Disabling microphone permissions from Windows 10 Catana search. Manually disabling & re-enabling busylight. Upgrading "Intel Smart Sound Technology for USB Audio" divers. Then later disabling Intel's USB Audio, and rebooting. With no change, the busylight still doesnt get cleared from Team's meeting.

Any ideas for further troubleshooting or whether this is a known bug? (it didnt used to be)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-02-22T13:24:04+00:00

    Hello

    for those that are using a Jabra headset, did you try to install this application "Jabra Direct"

    and did it solved your problem ?

    For us, it seem to correct the problem but I'm a bit off to install an application when it's not needed for using Teams

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  2. Anonymous
    2023-02-22T17:04:31+00:00

    This morning I received an update to the Jabra Direct software and since then all calls are disconnecting from the headset correctly. Just to note, I still have not received a Teams update either, so I don't know if it was a combination between the two companies.

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  3. Anonymous
    2023-02-22T17:14:52+00:00

    @holyloktar I also received the update to the Jabra Direct software and installed it this morning. It did not fix the problem for me - Teams is still not releasing my Jabra headset (I still have to release it manually via the workaround with the test call).

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  4. Anonymous
    2023-02-22T17:23:41+00:00

    Same here, still having issues after the Jabra update.

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  5. Anonymous
    2023-02-22T18:09:08+00:00

    I'm not sure what fixed it for me. If it's supposed to be a Microsoft fix, I'm still running 1.6.00.1381, updated on 02/06. Maybe just a coincidence for me.

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