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I've long used call controls and presence with my Jabra headset & Teams, however recently I to started having the problem of either MS Teams or Jabra Direct not clearing the busylight status following the ending of Teams meetings. I've isolated this down to be Teams meetings specifically, if I call a colleague directly the busy status will clear correctly, but if I dial a meeting it will not clear.
Likewise if I do the Settings/Devices/Make a test call, it reliably turns on the busy light then turns it off when the call finishes.
I use a Jabra Evolve 75 headset, the latest version of Jabra Direct and MS Teams 1.6.00.1381 (64-bit), on Windows 10 Pro.
When its in its busy status, call controls continue to function reliably, if I make a new call. And if close Teams and Jabra Direct, the busy light status clears, until I make another call where it goes busylight again as it should. So strangely all is functioning, except for clearing busy status after hanging up a Teams meeting.
Following reading other reports on forums, I've tried; Rebooting. Disabling microphone permissions from Windows 10 Catana search. Manually disabling & re-enabling busylight. Upgrading "Intel Smart Sound Technology for USB Audio" divers. Then later disabling Intel's USB Audio, and rebooting. With no change, the busylight still doesnt get cleared from Team's meeting.
Any ideas for further troubleshooting or whether this is a known bug? (it didnt used to be)
Additional meeting and call-related features and issues within Microsoft Teams for business
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Thanks
For the search engines, bug reported here: https://feedbackportal.microsoft.com/feedback/idea/214e3535-86a0-ed11-a81b-000d3a0450e3
Hi xmannersx,
Hope the issue will be check and will be resolve soon.
The last option that I can suggest would be the resetting of your headset but it will not guarantee if it will solve the issue as we need further assistance from Microsoft to check the issue.
Please let me know if you need further assistance.
Thank you.
Glad its not just me then. Its definitely something in Teams holding the headset connection open. I just quit out of teams and the headset disconnected straight away. 1 to 1 meetings are find, just in group meetings holding it open. Wasn't any issue up until recently so guessing it's maybe a Teams update?
Sorry should have said, I'm using a Bluetooth headset and not a wired one.
I am also having the same issue and it started in the last couple of weeks. I have tried all the same suggestions with no luck. I am using a Poly Voyager Focus 2 (Teams Certified) for my headset. I did notice that if I wait for the meeting to end and then end call on the headset before putting it back in the cradle it won't show busy. I think it has to with Teams since quitting Teams or making a Teams Call and Ending it will also reset the headset busy indicator.
Will be interested to hear if someone finds a solution or Microsoft acknowledges it as an issue.
Half the users in the office here are also having the issue. I hope MS fix it soon.