Recently headset busylight not clearing after Teams meetings, but behaving correctly for 1:1 calls

Anonymous
2023-01-30T07:37:30+00:00

I've long used call controls and presence with my Jabra headset & Teams, however recently I to started having the problem of either MS Teams or Jabra Direct not clearing the busylight status following the ending of Teams meetings. I've isolated this down to be Teams meetings specifically, if I call a colleague directly the busy status will clear correctly, but if I dial a meeting it will not clear.

Likewise if I do the Settings/Devices/Make a test call, it reliably turns on the busy light then turns it off when the call finishes.

I use a Jabra Evolve 75 headset, the latest version of Jabra Direct and MS Teams 1.6.00.1381 (64-bit), on Windows 10 Pro.

When its in its busy status, call controls continue to function reliably, if I make a new call. And if close Teams and Jabra Direct, the busy light status clears, until I make another call where it goes busylight again as it should. So strangely all is functioning, except for clearing busy status after hanging up a Teams meeting.

Following reading other reports on forums, I've tried; Rebooting. Disabling microphone permissions from Windows 10 Catana search. Manually disabling & re-enabling busylight. Upgrading "Intel Smart Sound Technology for USB Audio" divers. Then later disabling Intel's USB Audio, and rebooting. With no change, the busylight still doesnt get cleared from Team's meeting.

Any ideas for further troubleshooting or whether this is a known bug? (it didnt used to be)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-02-21T08:17:08+00:00

    Can confirm its resolved for me on version: 1.6.00.4472

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  2. Anonymous
    2023-02-21T08:26:14+00:00

    Clicking Check for updates doesn't really do much, I'm still stuck with Version 1.6.00.1381...

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  3. Anonymous
    2023-02-21T08:41:04+00:00

    For me the problem seems to be resolved with the version 1.6.00.1381 as well.

    But this was already updated on 14th Feb 2023. Wondering how the issue become resolved first now, one week after update.

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  4. Anonymous
    2023-02-21T08:52:28+00:00

    Most definitely still evident on 1.6.00.2588 which was updated on 15/02/2023

    No newer version available...

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  5. Anonymous
    2023-02-21T10:31:16+00:00

    Hi got the same version 1.6.00.1381 and the same issue, only restarting Teams or having a single person call resets it.

    adding that it keeps the headset active so it can't go to "sleep" so drains that battery, even have the unmuted muted comment when I change the mic position.

    Also not sure if it is always but I've had the headset lose the BT connection to my mobile while being in "Busy" mode.

    The dongle 380 that is used for my Evolve2 65 is also red while its in busy mode.

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