Recently headset busylight not clearing after Teams meetings, but behaving correctly for 1:1 calls

Anonymous
2023-01-30T07:37:30+00:00

I've long used call controls and presence with my Jabra headset & Teams, however recently I to started having the problem of either MS Teams or Jabra Direct not clearing the busylight status following the ending of Teams meetings. I've isolated this down to be Teams meetings specifically, if I call a colleague directly the busy status will clear correctly, but if I dial a meeting it will not clear.

Likewise if I do the Settings/Devices/Make a test call, it reliably turns on the busy light then turns it off when the call finishes.

I use a Jabra Evolve 75 headset, the latest version of Jabra Direct and MS Teams 1.6.00.1381 (64-bit), on Windows 10 Pro.

When its in its busy status, call controls continue to function reliably, if I make a new call. And if close Teams and Jabra Direct, the busy light status clears, until I make another call where it goes busylight again as it should. So strangely all is functioning, except for clearing busy status after hanging up a Teams meeting.

Following reading other reports on forums, I've tried; Rebooting. Disabling microphone permissions from Windows 10 Catana search. Manually disabling & re-enabling busylight. Upgrading "Intel Smart Sound Technology for USB Audio" divers. Then later disabling Intel's USB Audio, and rebooting. With no change, the busylight still doesnt get cleared from Team's meeting.

Any ideas for further troubleshooting or whether this is a known bug? (it didnt used to be)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-02-17T19:48:13+00:00

    Let me preface this by saying I have no affiliation with Microsoft, but am an end-user just like everyone here and am waiting for the fix. That said, however, for those new to this thread who are looking for a resolution, please be respectful and do your due diligence in reading through the thread. If you had done this, you will have seen it has already been reported to Microsoft and they are working on a fix for next week, or the next.

    It is easy enough, as I posted last week, to just initiate a test call under your profile photo 'Manage Account>Devices>Make a test call' which will hang up the 'hung call' and once it connects to make the test, you can hang up. This will clear the bug, and while you may have to do it several times a day, it only takes ~20-30 seconds to initiate these test calls.

    It doesn't do anyone any good to chastise Microsoft any further than they already have been and it doesn't make them work any faster. Everyone here has had to be patient for up to several weeks while waiting, and while we know Microsoft isn't the fastest at getting fixes published, please exercise some restraint and self-control. Courtesy and respect go a long way.

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  2. Anonymous
    2023-02-20T10:57:28+00:00

    I was afraid that there is some problem with my newly bought Jabra Evolve 2 65 where the busy light doesn't get cleared after dropping from a meeting. I see that many users have come here and reported the same problem.

    I thank xmannersx for such a detailed post explaining the problem statement so clearly.

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  3. Anonymous
    2023-02-20T18:11:36+00:00

    Exactly the same issue and it's driving me nuts
    I had tried almost all the solutions here already, but I can at least stop ripping my registry apart now....
    Awaiting a MS fix, if one is going to be forthcoming....

    Biggest issue I have is that if I forget to make the test call after a meeting and then leave desk...headset battery is flat when I return.....

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  4. Anonymous
    2023-02-21T07:29:45+00:00

    I've had the problem as described. The workarounds suggested worked.

    Since a few days the problem seems to be solved.

    My Teams says:

    You have Microsoft Teams Version 1.6.00.4422 (64-bit)-E. It was last updated on 2023-02-15.

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  5. Anonymous
    2023-02-21T08:15:41+00:00

    Definitely still happening for me yesterday...

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