Recently headset busylight not clearing after Teams meetings, but behaving correctly for 1:1 calls

Anonymous
2023-01-30T07:37:30+00:00

I've long used call controls and presence with my Jabra headset & Teams, however recently I to started having the problem of either MS Teams or Jabra Direct not clearing the busylight status following the ending of Teams meetings. I've isolated this down to be Teams meetings specifically, if I call a colleague directly the busy status will clear correctly, but if I dial a meeting it will not clear.

Likewise if I do the Settings/Devices/Make a test call, it reliably turns on the busy light then turns it off when the call finishes.

I use a Jabra Evolve 75 headset, the latest version of Jabra Direct and MS Teams 1.6.00.1381 (64-bit), on Windows 10 Pro.

When its in its busy status, call controls continue to function reliably, if I make a new call. And if close Teams and Jabra Direct, the busy light status clears, until I make another call where it goes busylight again as it should. So strangely all is functioning, except for clearing busy status after hanging up a Teams meeting.

Following reading other reports on forums, I've tried; Rebooting. Disabling microphone permissions from Windows 10 Catana search. Manually disabling & re-enabling busylight. Upgrading "Intel Smart Sound Technology for USB Audio" divers. Then later disabling Intel's USB Audio, and rebooting. With no change, the busylight still doesnt get cleared from Team's meeting.

Any ideas for further troubleshooting or whether this is a known bug? (it didnt used to be)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  2. Anonymous
    2023-02-07T20:24:30+00:00

    Until the patch is rolled out, here is a more practical workaround...go to the three dots to the left of your picture, click on them, then select settings, then devices, then select make a test call. As soon as it starts "ringing", click leave. The headset disconnects from the call (at least for me) at that point. Probably a little quicker than quitting Teams altogether.

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  3. Anonymous
    2023-02-08T17:23:01+00:00

    I have the same issue using a Jabra speak 510

    Teams version 1.6.00.1381

    Jabra firmware 2.32.0

    I worked with Jabra and they confirmed it was a Microsoft issue. Reinstalling teams does not fix the issue.

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  4. Anonymous
    2023-02-08T17:51:46+00:00

    Please check the MS Community post got the following update from 06th Feb 2023

    Jeff Thorpe

    "I opened a ticket with Microsoft after posting here and seeing how many other users from different companies and headsets are having similar issues with no resolution. After doing analysis gathering with Microsoft support, I received this response today. "Our product group has identified the root cause of the issue and a fix has then been rolled out. The fix will hit the general ring end of this month or early next month. The fix is for all headsets."

    This is all the details they provided but at least the good news is that the fix is few weeks away."

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  5. Anonymous
    2023-02-09T08:42:34+00:00

    Killing teams from Task Manager and restarting it seems to be a quick workaround.

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