Recently headset busylight not clearing after Teams meetings, but behaving correctly for 1:1 calls

Anonymous
2023-01-30T07:37:30+00:00

I've long used call controls and presence with my Jabra headset & Teams, however recently I to started having the problem of either MS Teams or Jabra Direct not clearing the busylight status following the ending of Teams meetings. I've isolated this down to be Teams meetings specifically, if I call a colleague directly the busy status will clear correctly, but if I dial a meeting it will not clear.

Likewise if I do the Settings/Devices/Make a test call, it reliably turns on the busy light then turns it off when the call finishes.

I use a Jabra Evolve 75 headset, the latest version of Jabra Direct and MS Teams 1.6.00.1381 (64-bit), on Windows 10 Pro.

When its in its busy status, call controls continue to function reliably, if I make a new call. And if close Teams and Jabra Direct, the busy light status clears, until I make another call where it goes busylight again as it should. So strangely all is functioning, except for clearing busy status after hanging up a Teams meeting.

Following reading other reports on forums, I've tried; Rebooting. Disabling microphone permissions from Windows 10 Catana search. Manually disabling & re-enabling busylight. Upgrading "Intel Smart Sound Technology for USB Audio" divers. Then later disabling Intel's USB Audio, and rebooting. With no change, the busylight still doesnt get cleared from Team's meeting.

Any ideas for further troubleshooting or whether this is a known bug? (it didnt used to be)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-02-24T14:27:02+00:00

    I can confirm that the issue has now been fixed for me as of yesterday afternoon. Sometime during the day yesterday it must have rolled out. I've had a few meetings now, and Teams is properly releasing my headset. I can also confirm that the fix does NOT update the reported version number as seen in Teams. The version still reports "You have Microsoft Teams Version 1.6.00.1381 (64-bit). It was last updated on 2/6/2023.".

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  2. Anonymous
    2023-02-23T20:53:58+00:00

    I no longer have the issue after Plantronics sent an update to my Voyager Focus headset.

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  3. Anonymous
    2023-02-23T16:33:30+00:00

    I received the following from my IT team yesterday, and restarted teams this morning and the issue seems to be resolved

    "Update from Microsoft today:

    I have received an update from PG regarding the hotfix:

    There's currently a hotfix rolling out, it should be 100% by EOD today Pacific time. It's a web client build (only visible in logs, not About > Version), build number is: 1.0.0.2023021708

    The hotfix that rolled out last week had an issue and we've had to roll out a second hotfix. These hotfixes are for web client code so there is no desktop app version change, but the customer will need to restart Teams after today's rollout is complete. They will need to restart client to download the new web code.

    Please let us know if you have further questions."

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  4. Anonymous
    2023-02-23T15:57:07+00:00

    I got that version yesterday also, but I can't find any release notes on it to confirm what they changed. I'm not confident it fixed the issue for me yet.

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  5. Anonymous
    2023-02-23T15:46:15+00:00

    I just received 1.6.00.4472 of Teams and my problem is fixed.

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