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I've long used call controls and presence with my Jabra headset & Teams, however recently I to started having the problem of either MS Teams or Jabra Direct not clearing the busylight status following the ending of Teams meetings. I've isolated this down to be Teams meetings specifically, if I call a colleague directly the busy status will clear correctly, but if I dial a meeting it will not clear.
Likewise if I do the Settings/Devices/Make a test call, it reliably turns on the busy light then turns it off when the call finishes.
I use a Jabra Evolve 75 headset, the latest version of Jabra Direct and MS Teams 1.6.00.1381 (64-bit), on Windows 10 Pro.
When its in its busy status, call controls continue to function reliably, if I make a new call. And if close Teams and Jabra Direct, the busy light status clears, until I make another call where it goes busylight again as it should. So strangely all is functioning, except for clearing busy status after hanging up a Teams meeting.
Following reading other reports on forums, I've tried; Rebooting. Disabling microphone permissions from Windows 10 Catana search. Manually disabling & re-enabling busylight. Upgrading "Intel Smart Sound Technology for USB Audio" divers. Then later disabling Intel's USB Audio, and rebooting. With no change, the busylight still doesnt get cleared from Team's meeting.
Any ideas for further troubleshooting or whether this is a known bug? (it didnt used to be)
Additional meeting and call-related features and issues within Microsoft Teams for business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Has anyone opened an incident/defect with Microsoft? Can you share the link?
Yes, it was posted earlier in the thread....
Has anyone opened an incident/defect with Microsoft? Can you share the link?
We are experiencing this issue at our company as well. We have found to clear the busy light momentarily is to go to Calendar and click meet now and end the meeting which then clears the busy signal and disconnects the softphone connection. In troubleshooting we are only experiencing this through the Microsoft teams desktop application. Teams through the browser does not seem to hold the soft phone connection/busy light. Zoom meetings don't seem to hold the light/connection either.
A rather "unconventional" solution to fix this...
Make a 1 to 1 teams call to your co-worker... then END the call...
All is normal...
While that's a quick workaround to get the headset to disconnect, let's not by any stretch of the imagination call it a solution :)
Like everyone else here, I have this problem as well. It only started recently, so I would suggest the folks at Microsoft look for whatever updates they made to teams within the last 1-2 months.
I usually go to settings / devices / make a test call to clear it. That has the same effect as placing a 1x1 call.
Note that it's not just the busy light. The headset thinks it's still in a call. I can mute and unmute and do whatever other things I can normally do in a call. What I can't do is end the call from teams or from my headset.