Recently headset busylight not clearing after Teams meetings, but behaving correctly for 1:1 calls

Anonymous
2023-01-30T07:37:30+00:00

I've long used call controls and presence with my Jabra headset & Teams, however recently I to started having the problem of either MS Teams or Jabra Direct not clearing the busylight status following the ending of Teams meetings. I've isolated this down to be Teams meetings specifically, if I call a colleague directly the busy status will clear correctly, but if I dial a meeting it will not clear.

Likewise if I do the Settings/Devices/Make a test call, it reliably turns on the busy light then turns it off when the call finishes.

I use a Jabra Evolve 75 headset, the latest version of Jabra Direct and MS Teams 1.6.00.1381 (64-bit), on Windows 10 Pro.

When its in its busy status, call controls continue to function reliably, if I make a new call. And if close Teams and Jabra Direct, the busy light status clears, until I make another call where it goes busylight again as it should. So strangely all is functioning, except for clearing busy status after hanging up a Teams meeting.

Following reading other reports on forums, I've tried; Rebooting. Disabling microphone permissions from Windows 10 Catana search. Manually disabling & re-enabling busylight. Upgrading "Intel Smart Sound Technology for USB Audio" divers. Then later disabling Intel's USB Audio, and rebooting. With no change, the busylight still doesnt get cleared from Team's meeting.

Any ideas for further troubleshooting or whether this is a known bug? (it didnt used to be)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-02-28T16:43:20+00:00

    Please see my post above. This is now fixed.

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  2. Anonymous
    2023-02-28T16:36:46+00:00

    I have the exact same issue. My headsets (both Jabra at work and Plantronics at home) will not appear to hang up after a Teams conference call ends. I have to make a test call to myself from Teams and end the call and then the headset will "hang up".

    This wasn't always the case, so something clearly changed in Teams to cause this.

    Last week Plantronics pushed and update to my Voyager Focus headset and after that Teams was able to end the meeting call, allowing me to resume playing music on my cell phone after ending a meeting.

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  3. Anonymous
    2023-02-28T16:32:13+00:00

    The issue is fixed but will take a long time to get to general release.

    https://staticsint.teams.cdn.office.net/production-windows-x64/1.6.00.5451/Teams_windows_x64.exe

    You can download the latest version and install it manually.

    We run a call centre and had 10s of users with the issue. Now 100% resolved.

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  4. Anonymous
    2023-02-28T16:20:19+00:00

    I have the exact same issue. My headsets (both Jabra at work and Plantronics at home) will not appear to hang up after a Teams conference call ends. I have to make a test call to myself from Teams and end the call and then the headset will "hang up".

    This wasn't always the case, so something clearly changed in Teams to cause this.

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  5. Anonymous
    2023-02-24T14:44:36+00:00

    I received the following from my IT team on wednesday, and restarted teams on thursday and the issue seems to be resolved

    "Update from Microsoft today:

    I have received an update from PG regarding the hotfix:

    There's currently a hotfix rolling out, it should be 100% by EOD today Pacific time. It's a web client build (only visible in logs, not About > Version), build number is: 1.0.0.2023021708

    The hotfix that rolled out last week had an issue and we've had to roll out a second hotfix. These hotfixes are for web client code so there is no desktop app version change, but the customer will need to restart Teams after today's rollout is complete. They will need to restart client to download the new web code.

    Please let us know if you have further questions."

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